RENOVATOR’S SCORE CARD

Professionalism (Score: 7.0 – Strong Performer)

Hausmark Inspector Experience:

We visited Rezt & Relax as walk-in customers and were first assigned a designer who impressed us with her efficiency in gathering requirements and her ability to translate them into practical, maintenance-friendly recommendations. She demonstrated experience not just in aesthetics but in day-to-day usability, even advising on bathroom tile colours that would minimise visible stains and ease cleaning. Beyond design, the renovator showed strong technical knowledge of condominium regulations, clearly outlining the dos and don’ts to help homeowners avoid unnecessary complications with the MCST later in the renovation.

Hausmark inspectors were initially a tad disappointed when the designer we first spoke to was reassigned due to unforeseen circumstances just before our second visit. We expected to repeat our entire requirements discussion and were prepared to downgrade their rating for workflow inconsistency. Instead, we were surprised that the newly assigned designer had already picked up every detail we previously shared, seamlessly continuing the conversation without any loss of information. This level of internal coordination reflected a disciplined handover process and an operational maturity that exceeded our expectations.

At the site meeting, the team arrived fully prepared with layout proposals and mood boards that aligned precisely with what we had requested, even incorporating thoughtful surprises based on the layout we provided. At Rezt & Relax, homeowners are served through a tag-team arrangement where two designers are assigned to each project, ensuring continuity and coverage in the event one is unavailable.

Fun Tips:

When choosing bathroom tiles, remember that dark colours tend to show shampoo streaks, soap residue, and water marks more easily. If you prefer a low-maintenance look, consider lighter tones — they hide daily splashes far better

Customer Engagement (Score: 10.0 – Exemplary)

Hausmark Inspector Experience:

In terms of customer experience, we felt that Rezt & Relax truly stands at the top. As a market leader, they invested significant time, resources, and in-house capability to build their own Super App, a platform designed to give homeowners real-time visibility into their renovation progress. From daily updates and on-site work logs to material tracking, the app removes uncertainty and strengthens trust throughout the renovation journey. Even after completion, homeowners can log defects directly through the app and track each item until resolution, ensuring accountability doesn’t end at handover. Beyond transparency, the Super App also functions as a centralised digital repository, storing every renovation detail — materials, paint codes, furniture specifications, custom fittings, and design layouts — all consolidated into one reliable source. For any homeowner, having this level of clarity and documentation in one place is not just convenient; it’s genuinely impressive.

Another impressive aspect that stood out to Hausmark inspectors was the direct access Rezt & Relax provides to the company’s directors. This alone signals how seriously R&R treats quality, accountability, and homeowner feedback. While this management style is undoubtedly demanding for the directors, it reflects a leadership culture that stays close to the ground, remains personally involved, and takes responsibility for the customer experience. Given the way R&R carries itself and the discipline embedded in its operating style, this level of accessibility is not just rare; it is a clear demonstration of commitment to service integrity.

Project & Site Management (Score: 9.3 – Elite)

Hausmark Inspector Experience:

For our site visit, Rezt & Relax graciously arranged access to a fully renovated home where the owners had already moved in, and we were immediately struck by the cordial, trusting relationship between the homeowner and the renovator — a strong indicator of service consistency beyond handover. On site, we observed R&R’s innovativeness in modifying existing structures to transform ordinary elements into something visually impressive and functionally refined. Despite the extensive carpentry already installed, there was minimal glue or chemical smell, reflecting R&R’s use of low-formaldehyde wood as their default material. Carpentry workmanship was clearly a point of pride, with multiple curved terminations executed cleanly and deliberately. For site management, Rezt & Relax’s Super App played a defining role: a platform that keeps homeowners fully informed through daily logs, progress updates, and material tracking, eliminating miscommunication and reducing stress. By providing real-time visibility and enabling quick, confident decision-making, the Super App ensures every stage progresses as planned — a level of transparency and operational discipline that stood out strongly to Hausmark inspectors.

Fun Fact:

E0 plywood is one of the safest choices for indoor use because it has the lowest formaldehyde emission standard, capped at just 0.5 mg/L, far below typical plywood grades. This makes it especially popular in eco-friendly construction and interior design; however, this will be comparatively more expensive than lower-grade plywood by 5 to 10%. Some HAUSMARK’s ID/Renovators offer E0 wood at a default, at no extra cost.

Design Standards (Score: 8.2 – Superior)

Hausmark Inspector Experience:

Through our engagement with R&R, we sensed a strong design philosophy rooted in boldness and a willingness to challenge convention. Their proposed design demonstrated an adventurous spirit, questioning norms, reconfiguring spaces, and reshaping the layout to enhance liveability. In several instances, the team confidently reoriented key elements of the floor plan to improve circulation, usability, and spatial clarity.

During our assessment, Hausmark Inspectors presented a deliberate challenge: a floor plan with the kitchen positioned directly at the entrance, accompanied by a vague brief to “make the kitchen disappear” so guests would not be greeted by it. R&R exceeded our expectations and surprised us with their proposal. Through a clever combination of carpentry reorientation, colour strategy, and controlled lighting, they successfully camouflaged the kitchen while retaining full functional usability. Their planning extended to the operational flow of the kitchen, mapping out food preparation sequences to ensure the space remained seamless and practical for daily use.

Another area that impressed us was their sensitivity to every inch of space. R&R demonstrated careful attention to ceiling height, walkway width, and the home’s slanted wall geometry. R&R demonstrated to us, through their designs, how false-ceiling design and carpentry arrangements were intentionally calibrated to maximise perceived height and maintain comfortable circulation.

Aesthetic beauty is only one aspect of interior design; Hausmark places equal emphasis on designing for real-life conditions. R&R performed well in this regard, particularly in the children’s room, where safety was prioritised above visual styling without compromising the overall design intent. Thumbs up for the design team!

Additional Information

Provision of layout planning even before confirmation
Upon confirmation 3D rendering will be provided (with unlimited number of edits)
Virtual Reality rendering is not provided.

Eco-Social Responsibility (Score: 7 – Strong Performer)

Hausmark Inspector Highlights:

The renovator demonstrates a solid understanding of sustainability standards and has meaningfully incorporated environmental compliance into their work. All carpentry is produced using low-formaldehyde eco wood, alongside a tested report from SGS (Test Report 10569062(1))

Showroom Quality & Craft (Score: 9.0 – Elite)

Hausmark Inspector Highlights:

Stepping into the Rezt & Relax showroom felt like entering a curated design universe. Honeycombed ceiling lights cast a warm, sculptural glow across the space, amplified by an impressive 5-metre ceiling height that immediately created a sense of scale and openness. The showroom was tastefully decorated with Labubu figures to Pop Mart space-suit collectibles, adding personality and a hint of whimsy, setting the tone before we even explored the mock-ups. The showroom unfolds like a lived-in home: a full kitchen, bedroom, and living area arranged with curated showcases, creating an environment that feels both aspirational and grounded.

What caught our eyes next was the manifesto boldly crafted in neon light across a four-metre-high wall: “Every Customer is a Gift.” This statement did more than decorate the space; it reflected a service philosophy deeply embedded in how R&R operates. The message felt sincere when paired with the line displayed just below it: “Lifetime Warranty Since 2000.” Together, they signalled a company that stands by its work, values long-term relationships, and is confident enough in its craftsmanship to guarantee it for life.

Overall, the space felt intentionally curated, simple yet expressive, bold yet balanced, and ultimately a conducive environment for homeowners to explore ideas with clarity, comfort, and confidence.

Fair Pricing & Terms (Score: 7.3 – Strong Performer)

Hausmark Inspector Highlights:

As a CASETrust-registered company, their after-sales warranty and payment terms are well documented, giving homeowners confidence in the process. The payment schedule was impressively broken down into four stages, beginning with a 20% deposit and ending with a 5% retention, in line with CASETrust recommendations. This is beneficial to homeowners as it reduces financial strain, aligns payments more closely with actual progress, and provides clearer checkpoints before releasing each tranche.

R&R also provides detailed, itemised quotations that clearly explain how each cost is calculated, with no hidden charges, making it easy for homeowners to understand the breakdown. Our assessment of the quotation was reasonable, falling within the mid- to higher-tier range, with consideration given to the use of higher-quality mechanisms and wood materials.

The contract’s T&Cs were not lengthy with information and standard clauses, and we did not identify any clauses requiring deeper scrutiny. The only notable point was a 20% termination penalty for cancelling a duly signed contract; individual homeowners may wish to clarify the exact application of this clause directly with the renovator.

Post-Project Support (Score: 9.0 – Elite)

Hausmark Inspector Highlights:

R&R provides a 12-month warranty. Lifetime warranty for carpentry mechanisms, which is transferable to the next homeowner in the event that you are selling your house.

Online Presence (Score: 9.5 – Elite)

Hausmark Inspector Highlights:

R&R has a strong social-media presence and a healthy volume of public reviews, with the majority reflecting high customer satisfaction and consistent praise for their service quality, communication, and project delivery. Across platforms, feedback patterns were stable and aligned, with no high-risk or credibility-concern signals noted during our review. We also observed strong responsiveness, timely follow-up actions, and a clear willingness to address homeowner queries promptly, which reinforces trust and contributes to their positive public reputation.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism (Score: 8.0 – Superior)

Hausmark Inspector Experience:

We were most impressed by how DOS integrated requirement-gathering seamlessly into a natural, relaxed conversation (with more on this in the next pillar). Professionalism, in our view, extends beyond design ability to the attentiveness shown toward real-life needs, and DOS demonstrated this well. When we introduced a scenario involving young children, they immediately highlighted potential hazards and advised against certain fixtures. They also offered thoughtful guidance on optimal TV viewing distance and suitable sofa types to maximise space.

At the site meeting, the team arrived prepared with a partially completed layout, deliberately so, to allow for open discussion and meaningful incorporation of homeowner input. DOS was also one of the few renovators who proactively addressed the slanted layout we presented, clearly explaining treatment options with their pros and cons.

Their professionalism extended to furniture recommendations, using the site context to illustrate placement and spatial flow. In our view, this renovator not only knows their craft but is also highly observant of homeowners’ needs, an attribute we expect of a Seal-quality renovator, and DOS has delivered on that.

Fun Tips:

Homeowners who openly share their lives-in habits and daily routines with their renovator almost always end up with a home that feels right, not just one that looks good. When designers understand how you cook, rest, work, host, clean, or manage kids and pets, they can fine-tune layouts, safety details, storage, and furniture choices in ways that dramatically improve comfort and usability. It’s the small lifestyle insights, like where you drop your keys, how your kids run around, or how often you entertain, that often lead to the biggest design wins.

Customer Engagement (Score: 9.0 – Elite)

Hausmark Inspector Experience:

Once in a while, we meet renovators who are simply pleasant and naturally easy to speak with, and Design of Schatz (DOS) is one of them. When we walked into the showroom without an appointment, we were greeted by several smiling faces and welcomed into the meeting room despite their usual appointment-based operations.

The renovator’s friendliness set the tone for an effortless conversation, and the designer gathered requirements through a casual, non-intrusive chat that smoothly surfaced lifestyle needs for design consideration. Throughout the discussion, technical jargon was explained patiently, supported by practical suggestions, maintenance guidance, and generous sharing of material knowledge. As the conversation progressed, the designer also introduced online references and past portfolios to help us build a clear mental visualisation.

From Hausmark’s standpoint as a customer, this reflected the quality of customer engagement we look for.

Project & Site Management (Score: 8.0 – Superior)

Hausmark Inspector Experience:

We requested to view an ongoing renovation, and this became another standout moment. By Design Works is one of the few renovators that we’ve met with site discipline maintained to an exceptionally high standard. For this visit, we specifically asked to see a ¾-completed home to observe the final stretch of renovation, a phase where rushing often leads to compromised safety, poor housekeeping, or subcontractor lapses. What we saw instead was fully aligned with the professionalism we experienced when speaking to the founder. The site was clean and well-maintained, with ample floor and wall protection safeguarding existing installations. Safety reminders and cleanliness notices were displayed prominently, and a CCTV system — installed by the renovator — provided both compliance monitoring and added assurance to homeowners, who are given access to view progress remotely.

In terms of site management, we learned that the By Design project team conducts daily site visits to guide workers, ensure smooth progress, and provide timely updates to homeowners. This level of oversight provided Hausmark with strong assurance in the renovator’s discipline, consistency, and commitment to quality throughout the build.

Fun Fact:

E0 plywood is one of the safest choices for indoor use because it has the lowest formaldehyde emission standard, capped at just 0.5 mg/L, far below typical plywood grades. This makes it especially popular in eco-friendly construction and interior design; however, this will be comparatively more expensive than lower-grade plywood by 5 to 10%. Some HAUSMARK’s ID/Renovators offer E0 wood at a default, at no extra cost.

Design Standards (Score: 8.4 – Superior)

Hausmark Inspector Experience:

Through our engagement with DOS, we sensed a strong design philosophy built on simplicity paired with functional practicality. Their attention to detail and sensitivity toward real-life requirements stood out immediately. In their proposed design, DOS introduced an impressive solution to “conceal” the kitchen, which sat directly at the entrance, creating the illusion of a welcoming walkway instead of exposing the kitchen upfront. They also proposed practical installations such as a retractable table and a dedicated storage cabinet for cooking appliances, helping homeowners hide clutter while keeping essentials easily accessible.

Space-saving and ease of maintenance were recurring themes in their approach. DOS demonstrated clear awareness of walkway widths, converging walls, and circulation flow, while also ensuring natural light could enter the home by selecting materials that reflect and emit light. Although this was only the first proposal, it was evident that significant effort had been invested behind the scenes to understand lifestyle needs and site constraints.

Additional Information

Provision of layout planning even before confirmation
Upon confirmation 3D rendering will be provided (with unlimited number of edits)
Virtual Reality rendering is not provided.

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator demonstrates a solid understanding of sustainability standards and has meaningfully incorporated environmental compliance into their work. All carpentry is produced using low-formaldehyde eco wood.

Showroom Quality & Craft (Score: 7.0 – Strong Performer)

Hausmark Inspector Highlights:

Tucked inside an industrial building, this showroom is one we would strongly recommend visiting by appointment to avoid disappointment. The experience began even before we stepped inside: a creatively crafted cork signboard greeted us at the entrance, setting an unexpectedly warm and artisanal tone for what was to come.

Upon entering, the space immediately conveyed a quiet confidence, simple at first glance, yet thoughtfully layered and all-encompassing in its presentation. The open layout felt intentional and well-paced, allowing us to take in each zone naturally without feeling overwhelmed. A bold mix of colours added vibrancy to the space, and the effect was instantly delightful. Scattered throughout were vivid displays of colourful LEGO figurines, a charming personal touch that hinted at the founders’ playful side and love for detail.

One of the standout visual moments was the red kitchen cabinet. Its striking contrast against the cream-white walls created a focal point that was both daring and tasteful, demonstrating a strong understanding of colour balance. Material samples like tabletops, laminates, and finishes were neatly arranged and integrated seamlessly into the overall layout, making the space feel both functional and aesthetically cohesive.

Overall, the space felt intentionally curated: simple yet expressive, bold yet balanced, and ultimately a conducive environment for homeowners to explore ideas with clarity and comfort.

Fair Pricing & Terms (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

As a CASETrust-registered company, their after-sales warranty and payment terms are well documented, giving homeowners confidence in the process. The payment schedule was impressively broken down into six stages, the most trenches we have seen, beginning with a 10% deposit and ending with a 5% retention, in line with CASETrust recommendations. This is beneficial to homeowners as it reduces financial strain, aligns payments more closely with actual progress, and provides clearer checkpoints before releasing each tranche.

DOS also provides detailed, itemised quotations that clearly explain how each cost is calculated, with no hidden charges, making it easy for homeowners to understand the breakdown. Our assessment of the quotation was reasonable, falling within the mid- to higher-tier range, with consideration given to the use of higher-quality mechanisms and wood materials.

The contract T&C was one of the shortest we have reviewed. There were no clauses requiring further scrutiny, though we noted a 20% termination penalty for cancelling a duly signed contract; individual homeowners may wish to clarify the specifics directly with the renovator.

Post-Project Support (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

DOS provides a 12-month material warranty.

Online Presence (Score: 7.4 – Strong Performer)

Hausmark Inspector Highlights:

DOS has a modest social-media presence and public reviews, with the majority of reviews reflecting high customer satisfaction and consistent praise for their service. No high-risk feedback was noted, though the overall volume of reviews remains modest. From a marketing and customer-engagement standpoint, DOS could further strengthen its brand by encouraging more customer reviews and developing more creative, engaging campaign videos that add vibrancy, personality, and relatability to the brand.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism (Score: 8.0 – Superior)

Hausmark Inspector Experience:

Once in a while, we meet renovators who are simply pleasant and comfortable to speak with, and By Design Works is one of them. When we first walked into the showroom without an appointment and were greeted by the boss in a T-shirt and shorts, we were surprised. After the subsequent meetings, we realised that this was his casual style. But beyond the easy attire, the experience should not be underestimated. What gave us a lasting impression and real confidence was his clear explanation of how he manages every renovation site, maintains discipline, and uses a systematic workflow to gather our requirements and lifestyle needs.

Altogether, we spent no less than 70 minutes for him to gather and collate notes on our family profile, including every member, daily routines, entertainment habits, work needs, and how we actually live in a space. Throughout the engagement, he consistently demonstrated solid technical knowledge, explaining which installations made sense and which were better avoided.

At our next meeting, he and his team arrived fully prepared with a proposed layout and a completed colour 3D rendering of “our home”, allowing us to visualise the space and make real-time adjustments, an effort we appreciated, knowing such renderings typically take several working days to produce. As expected, their proposal was impressively close to what HAUSMARK inspectors would have wanted.

In our view, this renovator not only knows his craft, but they are observant of homeowners’ needs and requirements. In our view, this is what we would expect from a Seal Quality renovator, and By Design Works has done it.

Fun Tips:

A solid first meeting with a renovator typically runs 45–90 minutes, enough time for them to understand who lives in the home, your daily routines, lifestyle needs, pain points, and how you actually use your space. A good renovator will guide the conversation through family profile, living habits, storage and workflow needs, technical feasibility, and early space-planning considerations, while also explaining what is advisable or avoidable. This first session should feel structured, inquisitive, and focused on understanding you, not selling, because the quality of this requirement-gathering sets the foundation for every design decision that follows

Customer Engagement (Score: 8.0 – Superior)

Hausmark Inspector Experience:

When we first reached out, we met only the founder/boss, as it was a Friday and a work-from-home day, yet the experience was immediately enjoyable and enriching. From the moment we stepped into the showroom, the renovator demonstrated the qualities we look for: warm reception, thorough requirements gathering, clear proposals and quotations, guided walkarounds, and transparent, respectful communication.

Technical jargon was explained patiently, supported by practical suggestions, maintenance guidance, and generous sharing of material know-how. Homeowners should be prepared to spend at least two hours, as this renovator invests significant time in understanding requirements and explaining every detail.

Following the first appointment, our experience with By Design reinforced that this is a highly organized setup. A project lead and an in-house drafter were introduced, each with clearly defined roles. Coordination was precise, and responses to every enquiry were timely and consistent.

Initially, Hausmark inspectors were concerned that having multiple team members might lead to “too many cooks,” but these concerns were addressed confidently. The firm laid out its internal workflow, assuring us that every design, even minor ones, is vetted by the founder/boss before release. We were assured that this was only possible because this renovator limits the number of projects on hand to ensure that quality is observed for every project undertaken. From Hausmark’s standpoint as a customer, this provided the consistency and quality assurance we were looking for.

Project & Site Management (Score: 9.3 – Elite)

Hausmark Inspector Experience:

We requested to view an ongoing renovation, and this became another standout moment. By Design Works is one of the few renovators that we’ve met with site discipline maintained to an exceptionally high standard. For this visit, we specifically asked to see a ¾-completed home to observe the final stretch of renovation, a phase where rushing often leads to compromised safety, poor housekeeping, or subcontractor lapses. What we saw instead was fully aligned with the professionalism we experienced when speaking to the founder. The site was clean and well-maintained, with ample floor and wall protection safeguarding existing installations. Safety reminders and cleanliness notices were displayed prominently, and a CCTV system — installed by the renovator — provided both compliance monitoring and added assurance to homeowners, who are given access to view progress remotely.

In terms of site management, we learned that the By Design project team conducts daily site visits to guide workers, ensure smooth progress, and provide timely updates to homeowners. This level of oversight provided Hausmark with strong assurance in the renovator’s discipline, consistency, and commitment to quality throughout the build.

Fun Fact:

E0 plywood is one of the safest choices for indoor use because it has the lowest formaldehyde emission standard, capped at just 0.5 mg/L, far below typical plywood grades. This makes it especially popular in eco-friendly construction and interior design; however, this will be comparatively more expensive than lower-grade plywood by 5 to 10%. Some HAUSMARK’s ID/Renovators offer E0 wood at a default, at no extra cost.

Design Standards (Score: 8.8 – Elite)

Hausmark Inspector Experience:

This renovator continued to impress Hausmark Inspectors by arriving with not one but two proposals prepared for our consideration. They were among the few renovators who paid close attention to the slanted, converging layout of our floor plan and proactively designed solutions to visually “correct” these structural imperfections. This sensitivity was applied consistently throughout the home from the master bedroom to the living room and children’s rooms, using carpentry strategically to conceal and realign irregularities.

The renovator also demonstrated boldness and creativity, incorporating unconventional materials such as acrylic and using light and shadow lines to achieve an art-gallery-like ambience. Their understanding of natural light was evident, proposing fixtures and design elements that allow daylight to enter and travel through the home. These ideas were presented through mood boards that closely matched the aesthetic direction we had in mind.

To further assess the competence of this Hausmark Seal winner, we tested the team with unusual scenarios — from constructing an indoor pond to placing laundry systems in unconventional areas. They responded with thoughtful solutions and viable alternatives, reinforcing their adaptability and design depth.

Even though this was only a first proposal, it was clear that significant effort had been invested behind the scenes, well done team By Design!

Additional Information

3D Rendering and Layout Diagram are provided for reference even before confirmation
Chargeable design fee to take home the designs for unlimited edits and changes

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator demonstrates a solid understanding of sustainability standards and has meaningfully incorporated environmental compliance into their work. All carpentry is produced using low-formaldehyde eco wood.

Showroom Quality & Craft (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

Tucked inside an old industrial building, our first impression of By Design Works was honestly flat. The cargo lift ride up, and the plain fire-rated wooden door with a tiny “0620 By Design” label didn’t provide much hint. But the moment the young, hunky boss opened the door, the mood flipped.

We were being welcomed into a warm, quietly inviting workspace with a mock-up kitchen and living area that felt calm, lived-in, and intentionally simple. Nothing flashy, no neon, no staged theatrics, just practical build-ups that helped us visualise real spaces. The layout was open and pleasantly thought out, and the quietness of the showroom made the discussion feel private, almost like the entire place was reserved just for us.

The overall layout felt thoughtfully put together, simple, pleasant, and naturally conducive to discussion. There are a few material samples placed around for illustration; the selection of samples would predominantly be done at the suppliers’ location. Overall, the space was quiet in a comforting way, and the informality of the setting made the conversation feel private and unhurried, almost as if the entire showroom was set aside just for us.

Fair Pricing & Terms (Score: 8.6 – Elite)

Hausmark Inspector Highlights:

By Design provides detailed, itemised quotations that clearly explain how each cost is calculated, with no hidden charges, making it easy for homeowners to understand the breakdown. Their explanations go in depth — even covering structural charges between partition walls and providing clear justification for why such provisions are required.

As a CASETrust-registered company, their after-sales warranty and payment terms are well documented, giving homeowners confidence in the process. The payment schedule follows four stages, beginning with a 10% deposit and ending with a 5% retention, in line with CASETrust recommendations. We also noted termination clauses tied to the proportion of work completed after commencement. Hausmark Inspectors assessed this as fair, though individual homeowners may wish to clarify the specifics directly with the renovator.

Post-Project Support (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

By Design provides a 12-month material warranty, and a certificate will be mailed to the customer upon full payment and will commence from practical completion

Online Presence (Score: 7.4 – Strong Performer)

Hausmark Inspector Highlights:

By Design has a moderately strong and active social-media presence, with the majority of reviews reflecting high customer satisfaction and consistent praise for their service. No high-risk feedback was noted, though the overall volume of reviews remains modest. From a marketing and customer-engagement standpoint, By Design could further strengthen its brand by encouraging more customer reviews and developing more creative, engaging campaign videos that add vibrancy, personality, and relatability to the brand.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism (Score: 10.0 – Exemplary)

Hausmark Inspector Experience:

Our first impression of the second designer at Carpenters (see our Customer Engagement assessment for context) was exceptional. The enthusiasm and energy were immediately noticeable, and the tag-team dynamic, likely a mentor guiding a younger designer, created a strong, well-balanced interaction. On the spot, the designer demonstrated impressive resourcefulness by proposing several original yet practical layout options. Beyond layout, she offered spontaneous advice on sofa selection and shared maintenance tips that would make long-term upkeep easier. The entire conversation was lively and enjoyable, filled with laughter and practical renovation insights delivered in an engaging, almost comical manner.

During the design walkthrough, we recorded at least seven to eight moments where the designer expressed genuine excitement about the possibilities for our unconventional layout. Throughout the engagement, her passion for design and professionalism were unmistakable, especially during her detailed explanation of the proposed plans. In our view, this renovator clearly knows her craft and provides strong technical guidance to help homeowners avoid potential pitfalls.

Fun Tips:

Avoid buying suspended sofas (sofas with legs lifted high off the floor). They tend to get kicked easily, and the open gap underneath often leads to dust and dirt accumulating. Another common issue is that robot cleaners may not have enough height clearance, causing them to get stuck or repeatedly jam under the sofa.

Customer Engagement (Score: 9.0 – Elite)

Hausmark Inspector Experience:

To verify isolated feedback about weak follow-up after initial meet-ups, Hausmark inspectors staged a visit during a festive public holiday, a period when many renovators traditionally take leave. Overall, we had a split experience: the first visit reflected the public complaints, with an initially warm designer who never followed up; the second visit, however, was a complete contrast, delivering a strong and reassuring experience from the moment we entered the showroom. The renovator provided warm reception, thorough requirements gathering, clear proposals and quotations, guided walkarounds, and transparent, respectful communication. Technical jargon was explained patiently, with practical suggestions, maintenance tips, and generous sharing of material know-how. Cost differences by country of origin were clarified factually and without hard selling, enabling informed decision-making. Upon checking with the second designer, we learned the first renovator had already left the firm, explaining the lapse. Given the strength of the second interaction and the firm’s performance across other attributes, we believe these lapses are likely isolated incidents and consider this renovator a must-visit.

Fun Fact:

In Singapore, most renovation firms operate almost year-round, with renovators typically available for about 11 months of the calendar. The only period where availability drops significantly is the Chinese New Year, when many staff — especially foreign carpenters and craftsmen — return to their hometowns for the festive break. Because of this, homeowners planning renovations should avoid starting a project too close to the CNY period. Beginning work at least 3 months before the festival helps prevent unnecessary delays, manpower shortages, and scheduling disruptions.

Project & Site Management (Score: 8.0 – Superior)

Hausmark Inspector Experience:

For our site visit, we requested a completed house about to be handed over to the homeowner to witness the most important step of performing a final touch-up and clean-up. On inspection, the site was clean and tidy with ample floor and wall protection laid out to protect existing installations. Carpentry works stood out as something Carpenters can be proud of. Carpentry works at the site were meticulously designed and crafted. We were impressed by the showcase of excellence in metal works around the kitchen top, integrated with the sink.

In terms of site management, the senior designer pairs with a junior to oversee the renovation, acting as both designer and site supervisor. We understood the process taken by Carpenters that the team would conduct regular visits to guide workers before each milestone, ensuring smooth progress and timely updates to customers.

Fun fact:

E0 plywood is one of the safest choices for indoor use because it has the lowest formaldehyde emission standard, capped at just 0.5 mg/L, far below typical plywood grades. This makes it especially popular in eco-friendly construction and interior design; however, this will be comparatively more expensive than lower-grade plywood by 5 to 10%. Some HAUSMARK’s ID/Renovators offer E0 wood at a default, at no extra cost.

Design Standards (Score: 8.4 – Superior)

Hausmark Inspector Experience:

In line with the professionalism we observed from the designer, the proposed layout and design further demonstrated her pursuit of excellence. With an in-house carpentry team, Carpenters was able to showcase strong craftsmanship during our site visits, customising several unconventional yet highly practical storage configurations that genuinely surprised us. Their proposal incorporated glass, bricks, rattan-style strings, greenery elements, and angular partition placements, reflecting both material fluency and boldness in design thinking. Beyond aesthetics, the designer also accounted for long-term family needs, including child-friendly considerations, practical lived-in usability, and maximising storage within limited space. Even though this was only a first proposal, we could see significant effort invested behind the scenes, including checks with authorities on the feasibility for certain installations, a clear indication of the diligence taken to ensure every idea was technically sound before proposing to customers. This is the kind of benchmark that should be set for all renovators to follow.

Additional Information:

Layout Diagram is provided even before confirmation
3D Rendering will be provided upon initial deposit.
3 Edits for 3D rendering

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator shows an understanding of the sustainability standard and has incorporated environmental compliance into their work. All carpentry wood is prepared using low-formaldehyde eco-wood.

Showroom Quality & Craft (Score: 6.0 – Competent)

Hausmark Inspector Highlights:

The showroom features a large, distinctive Chinese character 匠as its signboard, which translates to wood craftsman, bold, eye-catching, and instantly memorable. But don’t be misled by the name or the signage: Carpenters is far more than just woodwork. Their capabilities extend well beyond carpentry, with designers who demonstrate strong material knowledge, creative concepts, and versatile design execution.

Inside the showroom, it featured a mix of Scandinavian and Japandi elements and, while generally neat, showed signs of an aging design. It functions primarily as a practical space to showcase materials and workmanship, with their in-house carpentry being the clear standout. A mocked-up kitchen helps demonstrate functional considerations for homeowners, complemented by the designers’ extensive portfolios and mood boards. The overall layout is thoughtfully organised, offering a wide range of material samples for practical selection. More than just functional, the showroom still conveys a sense of professionalism.

Fair Pricing & Terms (Score: 7.0 – Strong Performer)

Hausmark Inspector Highlights:

Carpenters provide detailed, itemized quotations that clearly explain how each cost is calculated, with no hidden charges, making it easy for homeowners to understand the breakdown. As a CASE Trust–registered company, their after-sales warranty and payment terms are well documented, giving homeowners confidence in the process. For renovation amounts above $10,000, the payment schedule follows 4 stages, beginning with a 10% deposit and ending with a 5% retention, in line with CASE Trust recommendations. For amounts below this threshold, the payment milestones may differ. It’s best to check directly with the renovator for clarity.

Post-Project Support (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

Carpenters provides a 12-month material warranty subject to manufacturer and supplier terms, supported by an E-Warranty system that helps existing customers retrieve records easily for any claims or service needs. The firm also carries lifetime warranty coverage for hinges, which is issued directly by the manufacturer, offering homeowners an added layer of long-term assurance.

Online Presence (Score: 7.5 – Superior)

Hausmark Inspector Highlights:

Carpenters enjoys a strong and active social media presence, with the majority of reviews reflecting high customer satisfaction and consistent praise for their service. While earlier feedback noted occasional gaps in follow-through, the firm has clearly strengthened its processes over the years, supported by a more experienced and dedicated team. On the marketing front, Carpenters continues to stand out with creative and engaging campaign videos that add vibrancy, personality, and relatability to the brand.

RENOVATOR’S SCORE CARD

Professionalism (Score: 8.0 – Superior)

Hausmark Inspector Experience:

Our first impression of Ciseern’s designer was exceptional. During the initial meeting and showroom walkthrough, he demonstrated strong technical knowledge, clearly explaining which installations are advisable and which should be avoided. The fully equipped showroom allowed him to break down even the finer details, including practical guidance on furniture choices. His expertise became even more evident on Level 2, where he guided us through the expo-style materials gallery, outlining the pros, cons, durability factors, and maintenance considerations of each option. He also extended his advice to pet-sensitive needs, recommending eco veneer as a suitable alternative.

At our subsequent meeting, the renovator impressed us further by arriving fully prepared with a complete 3D furnished rendering of our home. This greatly enhanced our ability to visualise the space and allowed us to make real-time adjustments on the spot. We appreciate the effort invested, knowing such renderings typically require three to four working days to produce. In our view, this renovator clearly knows his craft and provides robust technical guidance to help homeowners avoid potential pitfalls.

Fun Tips:

If you are thinking of installing vinyl flooring for your home, the main risks for pets come from VOCs and plasticizers released by certain vinyl or composite flooring products, especially cheaper or uncertified ones. These emissions can cause respiratory irritation or discomfort in sensitive pets, particularly during the first days after installation when off-gassing is highest. Consider high-quality vinyl or veneer products that are low-VOC certified, as they are considered safe for pets, with minimal toxicity risk once installed and ventilated.

Customer Engagement (Score: 8.0 – Superior)

Hausmark Inspector Experience:

Overall, we had an enjoyable and enriching experience from the moment we stepped into the showroom. The space is filled with thoughtful surprises, and we left feeling significantly more educated about renovation after just a single visit. Combined with the renovator’s warm reception, thorough requirements gathering, clear proposals and quotations, guided walkarounds, and transparent, respectful communication, this is truly a renovator worth visiting. Technical jargon was explained patiently, supported by practical suggestions, maintenance tips, and generous sharing of material know-how. Visitors should be prepared to spend at least two hours in this magnificent showroom to fully understand the material differences and absorb the depth of explanation provided. We are confident that homeowners will find the visit as enriching and eye-opening as we did.

Project & Site Management (Score: 7.8 – Superior)

Hausmark Inspector Experience:

For our site visit, we requested to inspect a completed home just before handover to observe the crucial final touch-up and clean-up stage. The site was clean and well-maintained, with ample floor and wall protection laid out to safeguard existing installations. Carpentry workmanship stood out immediately, the extensive use of curved edges created smooth lines and elevated the overall aesthetics of the home. As we walked through the space, it was clear that significant planning had gone into safety and ergonomics for the end users. Notably, the home had virtually no glue or formaldehyde smell, attributable to the use of formaldehyde-free glue and plywood for all carpentry installations.

In terms of site management, we learned that Ciseern’s designers conduct regular site visits before each milestone to guide workers, ensure smooth progress, and provide timely updates to homeowners.

Fun fact:

E0 plywood is one of the safest choices for indoor use because it has the lowest formaldehyde emission standard, capped at just 0.5 mg/L, far below typical plywood grades. This makes it especially popular in eco-friendly construction and interior design; however, this will be comparatively more expensive than lower-grade plywood by 5 to 10%. Some HAUSMARK’s ID/Renovators offer E0 wood at a default, at no extra cost.

Design Standards (Score: 8.2 – Superior)

Hausmark Inspector Experience:

We were pleasantly surprised to learn that Ciseern has been appointed as the designer for multiple HDB showflats from 2017 to 2025. With this in mind, we evaluated the proposed design for our “2-bedder” unit. As with all our assessments, we did not make it easy for the renovator — we presented a small, odd-shaped layout and exaggerated requirements, including storage for 200 pairs of shoes and a wardrobe fit for a fashion designer. Despite the complexity, the designer demonstrated strong professionalism, addressing every request with practical, well-reasoned solutions. Across the home, there was clear emphasis on enhancing aesthetics and enlarging perceived space through strategic lighting, hidden cabinetry, and design principles we had already witnessed in their showroom. Beyond aesthetics, the designer also accounted for long-term family needs, including child-friendly considerations, lived-in practicality, and maximising storage within limited space. Even though this was only a first proposal, it was evident that significant effort had been invested behind the scenes, including a full 3D rendering of our space, complete with furnishings.

Additional Information:

Layout Diagram is provided even before confirmation
3D Rendering will be provided upon initial deposit.
2 Edits for 3D rendering

Eco-Social Responsibility (Score: 6 – Competent)

Hausmark Inspector Highlights:

The renovator demonstrates a solid understanding of sustainability standards and has meaningfully incorporated environmental compliance into their work. All carpentry is produced using low-formaldehyde eco wood, and they go a step further by partnering with suppliers to provide zero-formaldehyde glue, a first in our inspections, despite having visited numerous renovators. This reflects a genuine commitment to healthier indoor environments and a willingness to invest in safer, higher-quality materials beyond baseline industry practice.

Showroom Quality & Craft (Score: 10.0 – Exemplary)

Hausmark Inspector Highlights:

The showroom we visited was one of the rare, truly breathtaking spaces, the kind that immediately impresses the moment you step into its hotel-lobby-style reception. Inside, multiple full mock-ups showcase double-volume living spaces, a modern kitchen, a master bedroom, and a thoughtfully designed kids’ room. The carpentry on display was unparalleled; the standout feature was the kids’ room installation with a round framed settee, which the renovator shared had taken months to bend gradually into shape, a remarkable testament to patience, craftsmanship, and technical mastery. Throughout the showroom, hidden storage integrations and clever structural embeds revealed surprise after surprise, underscoring the superiority of their design thinking and workmanship.

What truly swept us off our feet was discovering that the Level 1 showroom was only the beginning. Upon entering Level 2, we felt as though we had stepped into a full-scale furniture and materials expo. Different materials were neatly displayed in an immersive, touch-and-feel format, giving homeowners a one-stop environment to experience, compare, and select finishes for their dream home. There was even a dedicated corner showcasing sanitary ware, a concept the founder intentionally designed to offer visitors a complete, all-in-one renovation selection journey. Adding to the experience, Ciseern also features a display cabinet of branded merchandise such as luggage bags and collectables, curated as part of their customer membership rewards.

The overall layout is thoughtfully organised with extensive material samples for practical selection, and beyond its functionality, the space conveys a strong sense of professionalism and design authority.

Fair Pricing & Terms (Score: 5.3 – Baseline)

Hausmark Inspector Highlights:

Ciseern provide detailed, itemized quotations that clearly explain how each cost is calculated, with no hidden charges, making it easy for homeowners to understand the breakdown. As a CASE Trust–registered company, their after-sales warranty and payment terms are well documented, giving homeowners confidence in the process. The payment schedule follows 4 stages, beginning with a 20% deposit and ending with a 5% retention, in line with CASE Trust recommendations. For certain renovation types and amounts below a certain amount, the payment milestones may differ. It’s best to check directly with the renovator for clarity. We also noted in the T&C that once the agreement is signed, it cannot be cancelled, and a 20% fee of the contract sum will be imposed for termination.

Post-Project Support (Score: 6.4 – Competent)

Hausmark Inspector Highlights:

Ciseern provides a 12-month material warranty and certificate will be mailed to customer upon full payment and will commence from practical completion

Additional Information:

According to the definition of Ciseern, Practical Completion refers to a project status where the project has been completed in accordance with the contract, either without any omission/defects or with minor omissions/defects accepted by the client, and the premises are suitable for habitation.

Online Presence (Score: 6.5 – Strong Performer)

Hausmark Inspector Highlights:

Ciseern enjoys a strong and active social media presence, with the majority of reviews reflecting high customer satisfaction and consistent praise for their service. While earlier feedback noted occasional gaps in service quality, the firm has clearly strengthened its processes over the years, supported by a more experienced and dedicated team. On the marketing front, Ciseern continues to stand out with creative and engaging campaign videos that add vibrancy, personality, and relatability to the brand. One public review did catch our attention regarding a payment milestone that differed from the stated terms due to the nature of works involved. In our assessment, this is not a deal breaker, but homeowners should clarify payment arrangements upfront — especially if their renovation excludes standard items such as carpentry, which may affect milestone structuring. For added clarity and protection, homeowners can also request black-and-white documentation in the quotation to formalise any variations not explicitly stated in the standard terms and conditions.

RENOVATOR’S SCORE CARD

Professionalism (Score: 9.0 – Elite)

Hausmark Inspector Experience:

Our first impression of the designer at Icon Interior was exceptional. He came across as professional, confident, and articulate in presenting design concepts, giving Hausmark Inspectors the clear sense that we were speaking with a true designer, not a contractor piecing together images from the internet. From our interaction, it was evident that he is widely read or well-travelled, drawing inspiration from hotel-grade installations and adapting them into practical, everyday-friendly solutions. He demonstrated strong fluency in mixing and matching accessories from various sources, including Taobao, to achieve cohesive and elevated outcomes. The designer also did his homework prior to meeting the Hausmark inspectors, even pointing out imperfections in wall finishes and recommending rectifications. His proposals reflected thoughtful consideration for practicality, ease of maintenance, and long-term usability, a level of meticulousness that stood out.

Customer Engagement (Score: 7.0 – Strong Performer)

Hausmark Inspector Experience:

We first stepped into the Tradehub showroom without an appointment and were warmly received by the office staff, though no designer was immediately available. Our contacts were taken, and we were pleasantly surprised when Icon Interior responded promptly and arranged an appointment on the same day. From that point onward, the renovator delivered a strong and reassuring experience. We were greeted warmly, taken through thorough requirements gathering, and presented with clear proposals, quotations, and guided walkarounds. Communication was transparent and respectful, with technical jargon explained patiently alongside practical suggestions, maintenance tips, and generous sharing of material know-how. Cost differences by country of origin were clarified factually and without hard selling, helping homeowners make informed decisions. We also appreciated their honesty in highlighting high-value items upfront to prepare customers for cost implications. Rather than simply sending a quotation and layout, the designer made it a point to walk us through the quotation line by line and explain the design concepts and rationale behind each decision in detail.

Fun Fact:

Not all renovators will station designers on-site for walk-in customers, so to avoid a wasted trip, homeowners should make an appointment before visiting, especially for firms without a dedicated walk-in showroom or those located on upper floors. This is common in buildings where showrooms sit on Level 2 and above. However, homeowners should not discount these renovators; based on Hausmark inspectors’ experience, some of the most impressive firms operate from such setups and are well worth the visit.

Project & Site Management (Score: 7.8 – Superior)

Hausmark Inspector Experience:

Icon Interior adopts a dual-role model where a dedicated site manager handles operational and on-ground matters while the designer focuses on design intent and aesthetics. This approach, also used by several renovators we assessed, has clear advantages. A site manager can provide focused oversight and tighter control of site operations, though it may risk disjointed communication. During our initial enquiry, we experienced a minor instance of this when separate chat groups were created by the designer and site manager, but this was quickly resolved and was not material to our assessment. Icon Interior also assured us that both parties maintain constant interaction, supported by shared WhatsApp groups to keep all stakeholders aligned and minimise miscommunication.

During our site inspection, the environment was clean and well-protected, with ample floor and wall coverings safeguarding existing installations. Carpentry workmanship was a standout: meticulously crafted, thoughtfully detailed, and impressive even in areas not immediately visible at first glance. This demonstrated attention to minor details and meticulous attention to overall perfection. In addition, the site we have visited also revealed multiple pleasant surprises in design execution with hidden doors and storage, reflecting a high level of care, precision, and pride in their craft.

Fun Fact:

E0 plywood is one of the safest choices for indoor use because it has the lowest formaldehyde emission standard, capped at just 0.5 mg/L, far below typical plywood grades. This makes it especially popular in eco-friendly construction and interior design; however, this will be comparatively more expensive than lower-grade plywood by 5 to 10%. Some HAUSMARK’s ID/Renovators offer E0 wood at a default, at no extra cost.

Design Standards (Score: 8.4 – Superior)

Hausmark Inspector Experience:

In line with the professionalism we observed from the designer, the proposed layout and design further demonstrated his pursuit of excellence and attention to even the smallest details. We assess that this renovator is highly skilled in integrating accessories and customised carpentry to create an unexpected visual impact. The designer was bold in his proposals, recommending reorientation of both the living-room sofa and the master-bed layout. A clear rationale was provided for each suggestion, balancing aesthetics, practicality, and line-of-sight considerations. We also appreciated that these bold ideas were not introduced at the expense of cost — the designer consistently explored ways to repurpose reusable carpentry to reduce expenditure.

Even though this was only a first proposal, it was evident that significant effort had been invested behind the scenes, including the preparation of mood boards to help homeowners visualise the concepts more effectively. This level of preparation and thoughtfulness represents the benchmark that all renovators should aspire to.

Additional Information:

Layout Diagram is provided even before confirmation
3D Rendering will be provided upon initial deposit.
Virtual Reality Rendering with additional charge
3 Edits for 3D rendering

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator shows an understanding of the sustainability standard and has incorporated environmental compliance into their work. All carpentry wood is prepared using low-formaldehyde eco-wood.

Showroom Quality & Craft (Score: 6.5 – Strong Performer)

Hausmark Inspector Highlights:

We visited two of Icon Interior’s showrooms. The Macpherson shophouse showroom features a black-and-white, laid-back vintage look. It remains functional with a mock-up kitchen and ample material samples, though it may benefit from a refresh to provide stronger design inspiration for customers. In contrast, the Tradehub showroom was noticeably more impressive, with tall ceilings and a modern-lux presentation. It is well-equipped with material samples for side-by-side comparison and includes mock-up living, dining, and study areas that offer adequate inspiration for homeowners exploring design possibilities.

Fair Pricing & Terms (Score: 7.6 – Superior)

Hausmark Inspector Highlights:

Icon Interior provides detailed, itemised quotations that clearly explain how each cost is calculated, with no hidden charges, making it easy for homeowners to understand the breakdown. The quotation is reasonably priced, with design fees waived. As a CASETrust-registered company, their after-sales warranty and payment terms are well documented, giving homeowners added confidence. For renovation amounts above $10,000, the payment schedule follows five stages, starting with a 10% deposit and ending with a 5% retention, in line with CASETrust recommendations. Having more payment stages also means each milestone carries a smaller payout, reducing financial strain on homeowners. Some homeowners also feel safer with this structure, as they can see more work completed before releasing the next payment.

Post-Project Support (Score: 9.0 – Elite)

Hausmark Inspector Highlights:

Icon Interior provides an impressive 5-year warranty, subject to manufacturer and supplier terms. If waterproofing is done, the renovator also extends a 15-month defect liability coverage, offering homeowners an added layer of long-term assurance.

Online Presence (Score: 6.0 – Competent)

Hausmark Inspector Highlights:

Icon Interior has a modest number of reviews, but the majority reflect high customer satisfaction with consistent praise for their service. No key risks requiring special attention were identified. Their social-media presence is comparatively strong, with continuous showcases of design work, creativity, and portfolio depth. On the marketing front, Icon Interior stands out with creative and engaging campaign videos that add vibrancy, personality, and relatability to the brand.

RENOVATOR’S SCORE CARD

Professionalism (Score: 9.0 – Elite)

Hausmark Inspector Experience:

We gave this renovator almost a full score for his professionalism, noting that although he arrived slightly late for the first appointment, he quickly made up for it with strong technical expertise, clear and transparent communication, and ethical conduct rooted in a client‑focused approach.

Throughout our engagement, design concepts and renovation details are explained in simple, layman’s terms. His respectful demeanour and attentiveness inspired trust and confidence. As an example, when we presented with a difficult scenario of converting a kitchen induction cooker to open‑fire cooking without a built-in gas line, he surprised us by introducing an innovative induction cooker with open fire, even researching its price to provide full details. This initiative went beyond the expected role of a designer. Additionally, he proactively recommended appliances/gadgets such as a dishwasher and dehumidifier that can be integrated into his carpentry build, demonstrating foresight and adaptability to every scenario we posed. Overall, his performance reflects a resourceful professional who combines technical know-how with creativity and client‑oriented solutions

Customer Engagement (Score: 9.0 – Elite)

Hausmark Inspector Experience:

The renovator shows strong engagement and a genuine interest in client goals, listening closely and responding with thoughtful, tailored answers that reflect a clear understanding of what homeowners are trying to achieve. From our perspective, interior design is about transforming the space into a functional and practical one in addition to being aesthetically pleasing, and this renovator has put in the right efforts to enable this to happen. Communication is consistently clear, respectful, and timely, with deliberate efforts to clarify details, offer relevant suggestions, and guide conversations constructively. He was sincere and patient throughout our interaction, despite us asking many questions; he happily took the time to answer each one and offered professional advice that was both practical and reassuring. This willingness to engage deeply and share expertise created a collaborative, client-focused experience that instilled confidence.

Project & Site Management (Score: 7.3 – Strong Performer)

Hausmark Inspector Experience:

The site we visited was a commercial property requiring additional preparation and treatment as it had previously been damaged by fire. On-site, we observed how IdeasXchange exhibited knowledge and technical expertise to handle situations that are not commonly encountered. Renovator also demonstrated commendable organization, giving clear instructions to different teams on site management, safety, and hygiene practices, which kept the work area generally neat and orderly. Acting as both designer and site supervisor, he conducted regular visits to guide workers before each renovation milestone, ensuring smooth progress. From the customers’ standpoint, we also appreciated how he generously shared technical knowledge during the walk around, on material maintenance to extend their lifespan. Additionally, we also witnessed his practical approach in directing workers to salvage and reuse materials where possible, effectively reducing costs for the owner while maintaining quality standards.

Fun fact:

Parquet flooring that turns black after water exposure usually indicates deep moisture damage, often leading to staining, warping, or rot. The most effective resolution is to dry the area thoroughly, remove and replace the affected boards, then sand and refinish the floor to restore its appearance. Minor stains may be handled with sanding and buying a can of varnish from a paint shop to DIY, but extensive blackening often requires professional restoration.

Design Standards (Score: 7.0 – Strong Performer)

Hausmark Inspector Experience:

IdeasXchange demonstrates a strong capability in delivering designs that are both functional and client‑focused. Our assessment highlights their ability to provide thoughtful recommendations, reflecting attentive listening and skilful translation of client requirements into practical solutions, which is a crucial attribute when creating spaces for owners to live in. We assess that they are able to distinguish themselves from other renovators through their familiarity with the latest appliances and gadgets, integrating these seamlessly into their designs to enhance practicality. Overall, the proposed layout showcased creative space‑saving concepts, achieving excellent results without compromise.

Additional Information:

Layout Diagram is provided even before confirmation
3D Rendering or virtual reality design will be provided upon initial deposit.
3 Edits for 3D rendering

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator shows an understanding of the sustainability standard and has incorporated environmental compliance into their work. All carpentry wood is prepared using E01 eco-wood.

Showroom Quality & Craft (Score: 8.5 – Elite)

Hausmark Inspector Highlights:

As the showroom is located within an industrial building, we strongly advise setting an appointment before making a trip down, especially since showrooms on upper floors are not typically designed for walk‑in customers. From the very first step, the showroom impresses with a striking modern industrial dark theme, defined by clean lines and elegant curves that set a sophisticated tone. Inside, the design transitions seamlessly into a modern city fusion, with mock‑ups of a kitchen and toilet showcasing both workmanship and creative flair. The spacious layout is thoughtfully organized, offering a wide range of material samples that make selection practical and convenient. More than just functional, the showroom exudes professionalism and creativity, reflecting a strong commitment to design excellence. It is the kind of space that sparks inspiration, giving clients fresh ideas and concepts for their own projects.

Fair Pricing & Terms (Score: 8.0 – Competent)

Hausmark Inspector Highlights:

The renovator demonstrates a very positive level of transparency and professionalism. They provide detailed, itemized quotations that clearly explain how each cost is calculated, with no hidden charges, making it easy for homeowners to understand what they are paying for and why. Being a CASE trust registered, after-sales warranty and payment terms are all clearly documented, giving homeowners confidence in the process. We noted that their payment schedule is broken down into 5 trenches, with the initial deposit at 10% and a final retention amount at 5% in line with the recommendations of CASE Trust.

Post-Project Support (Score: 9.0 – Elite)

Hausmark Inspector Highlights:

IdeasXchange offers a 12‑month warranty, which is a reassuring commitment to their workmanship. A positive enhancement would be to clearly outline the specific coverage details, giving customers added confidence and transparency while further strengthening trust in the brand.

Online Presence (Score: 8.5 – Elite)

Hausmark Inspector Highlights:

Granted IdeasXchange are not particularly strong in social media presence, but reviews for IdeasXchange have been largely positive, reflecting strong customer satisfaction. One isolated case of concern involved a designer change midway through a project due to resignation. The confusion was compounded by outdated website information that still listed the departed designer as staff, but the matter was clarified and resolved amicably. HAUSMARK Inspectors gave credit for the company’s responsiveness to feedback, even when critical, which highlighted their commitment to transparency, accountability, and continuous improvement, reinforcing confidence in their professionalism.

RENOVATOR’S SCORE CARD

Professionalism (Score: 7.0 – Strong Performer)

Hausmark Inspector Experience:

Our inspectors evaluated by role-playing as nonchalant clients with limited renovation knowledge, providing only an incomplete floor plan without scale and no site pictures. Throughout our engagement, the designer presented a professional image, dressed formally, and began with a structured, checklist-style information gathering process that initially felt somewhat restrained. Despite the subdued energy at the outset, the renovator demonstrated thoroughness by collecting all essential details and raising thoughtful considerations that our team had not anticipated. As the engagement progressed through site visits and subsequent correspondence, her enthusiasm and energy became increasingly evident, shifting our impression significantly. Importantly, we appreciated the fact that the designer was honest about what could and could not be achieved, and had prepared well in advance by researching our incomplete floor plan despite the lack of supporting visuals. This consistency, professionalism, and genuine commitment ultimately led us to award a superior rating

Fun Fact:

As homeowners and not designers, you are not expected to be experts in renovation considerations. But since you are going to be the one staying in the house, you should invest more effort to think through and communicate with your IDs on your expected live-in experience, and provide as detailed information about your lifestyle requirements as possible for the ID to incorporate into their design considerations.

Customer Engagement (Score: 8.0 – Superior)

Hausmark Inspector Experience:

Our inspectors felt genuinely welcomed from the very start, being ushered into the showroom with a warm reception. The onboarding process was generally well-structured, beginning with thorough requirements gathering, followed by guided walkarounds of the mock-up kitchen. Communication remained respectful and professional, even when we deliberately adopted a less friendly and more critical stance over minor details (our apologies to Eight Design). Explanations provided by the designer were easy to understand, and we appreciated the deliberate efforts made to simplify technical jargon and the constant provision of practical suggestions. The renovator remained sincere and patient, addressing numerous questions with practical and reassuring advice. The mock-up, the show-around, and the site visit proved especially useful, and we appreciated the generous sharing of technical knowledge and maintenance tips related to material choices. Importantly, cost differences were explained transparently based on country of origin and across the brands, without any hard-selling.

Project & Site Management (Score: 7.3 – Strong Performer)

Hausmark Inspector Experience:

During our site visit, we inspected a completed home that was about to be handed over to its owner, witnessing the crucial final stage of touch-ups and cleaning. The carpentry stood out as a clear point of pride for Eight Design, showcasing quality workmanship. Although cleaning was still underway, the site appeared neat and orderly, with only a faint adhesive smell despite the use of E0 plywood. The renovator took time to explain how potential gaps may arise when external suppliers or installers are engaged, yet emphasized their commitment to bridging such gaps through problem-solving and open discussions with homeowners to ensure a smooth handover.

Fun Fact:

Engaging a third-party installer, such as for air-conditioning, can sometimes lead to coordination issues and result in more costly reworks later. To avoid this, homeowners should ensure that external installers do not work in isolation but instead maintain clear communication with the appointed renovator. Synchronizing the sequence of works and considering other renovation factors together helps prevent problems and ensures a smoother, more efficient project.

Design Standards (Score: 7.4 – Strong Performer)

Hausmark Inspector Experience:

After the initial meeting, the renovator provided a layout proposal for our consideration. In the design, there was a strong emphasis on usability and daily functionality, especially in the kitchen area. The design took a bolder approach in the master bedroom, with a suggestion to completely reorient the fixtures. We appreciated the thoughtful incorporation of natural light into the overall plan, as well as the reminder of potential feng shui considerations based on the renovator’s prior experience with other clients, an aspect we had not requested but found valuable. Detailing was taken to the next level, with recommendations on the size and shape of the proposed dining table and sofa, offering practical guidance at an early stage of engagement. During the site walkthrough, the renovator also explained potential areas for defect checks and generously offered assistance with this process at no additional charge. Our general sense of this renovator is that they are thoughtful and careful with details, with a good design sense that was clearly demonstrated throughout the engagement.

Additional Information:

Layout Diagram is provided even before confirmation
3D Rendering will be provided upon initial deposit.
Virtualization reality design at an extra charge
3 Edits for 3D rendering

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator shows an understanding of the sustainability standard and has incorporated environmental compliance into their work. All carpentry wood is prepared using E01 eco-wood.

Showroom Quality & Craft (Score: 7.2 – Strong Performer)

Hausmark Inspector Highlights:

The showroom we visited was truly impressive, newly renovated with a luxurious hotel-inspired theme that exuded elegance and sophistication. When we entered, we were greeted with a tall, spacious layout, which was enhanced by a striking crystal chandelier, creating a grand and posh atmosphere. The toilet setup reflected the same level of luxury, featuring an automated cover and flushing system, along with a heated seat controlled by a handheld remote. A mock-up kitchen showcased exceptional workmanship, with seamless joints and curved edges that highlighted the strength of having an in-house carpentry team. Throughout the showroom, numerous customized designs incorporated advanced mechanisms from Blum and Häfele, effectively demonstrating both the technical expertise and design innovation of the team. Thumbs up for the showroom design and the worksmanship showcase.

Fair Pricing & Terms (Score: 8.6 – Elite)

Hausmark Inspector Highlights:

Eight Design provides detailed, itemized quotations that clearly outline how each cost is derived, with measurements and required specifications included. The quotation is well organized by renovation services and further broken down by specific areas of the areas to be renovated. Electrical works (usually excluded by other renovators) are included as optional items, with transparent per-item pricing made possible by their in-house electricians. The quotation, while not the lowest, reflects a premium that may be justified by the use of high-quality materials designed for long-term value. This added investment also brings the advantage of in-house carpentry expertise, ensuring superior workmanship and tighter quality control.

Payment terms are aligned with CASE Trust recommendations, reflecting their CASE Trust registration. The schedule is structured into four stages, beginning with a 20% deposit and ending with a 5% retention, giving homeowners confidence in the process.

No major risks were noted in the renovator’s T&C, it may be worth clarifying the clause regarding the non-refundable deposit to give added confidence and peace of mind.

Post-Project Support (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

Eight Design provides a 12-month warranty, subject to manufacturer and supplier provisions. While standard exclusions apply, this remains a reassuring commitment to their workmanship.

Fun fact:

Homeowners can actually request their renovator to clearly list out the specific coverage in warranties and agreements. This helps avoid ambiguity, ensures everyone understands what is included or excluded, and gives peace of mind

Online Presence (Score: 7.5 – Superior)

Hausmark Inspector Highlights:

Our review of their recent social media reviews shows no major concerns, with feedback largely positive and reflecting strong customer satisfaction. The firm is also noted for being attentive to feedback, actively responding to reviews and comments. This is an important attribute that demonstrates their commitment to resolving issues and maintaining high customer satisfaction.

RENOVATOR’S SCORE CARD

Professionalism (Score: 8.0 – Superior)

Hausmark Inspector Experience:

Our first impression of the designer we met at Brick & Décor was fairly average, as the designer appeared to be new to the role (at least from our inspectors’ perspective). However, the enthusiasm and energy stood out as truly commendable. Our evaluation shifted significantly, following our site visits and subsequent correspondence, and we ultimately gave a superior rating. We appreciated the fact that Brick & Décor had practiced a mentorship approach and paired the young designer with a senior designer, allowing the opportunity to gain valuable experience without compromising the quality of service provided to us as paying clients. The senior designer quickly demonstrated his expertise, impressing us with his knowledge of appliance selection, placement strategies, MCST requirements (our scenario was a condo), and operational processes. He also offered practical, lived-in tips and communicated with confidence and professionalism. His performance reflected a resourceful professional who skilfully combined technical know-how with creativity and client-focused solutions, while placing strong emphasis on cost-saving measures. Kudos to this renovator for ensuring continuity of this excellent knowledge and experience. We are sure the legacy of excellent knowledge and experience will continue with newer designers to come.

Customer Engagement (Score: 8.0 – Superior)

Hausmark Inspector Experience:

Our inspectors had a positive experience from the moment we stepped into the showroom, beginning with the warm reception, thorough requirements gathering, clear proposals, quotations, and guided walkarounds. Communication was generally clear, respectful, and timely. with deliberate efforts to explain technical jargon and provide relevant suggestions. The renovator remained sincere and patient throughout, addressing our many questions with professional advice that was both practical and reassuring. We especially appreciated the generous sharing of technical know-how and maintenance tips related to material choices. Importantly, they explained reasons for cost differences based on country of origin without resorting to hard selling, leaving us empowered to make informed decisions after understanding the pros and cons.

Fun Fact:

Italian/Spanish tiles are generally more expensive than Chinese tiles because they are produced under strict EU quality standards, feature premium craftsmanship and innovative designs, and incur higher labor and import costs, while Chinese tiles are more budget-friendly due to lower production and labor costs, mass manufacturing efficiencies, and cheaper freight. However, quality and price can still vary depending on the supplier; do check with your tile manufacturers when you are doing your tile shopping with your renovators.

Project & Site Management (Score: 7.0 – Strong Performer)

Hausmark Inspector Experience:

For our site visit, we requested a completed house about to be handed over to the homeowner to witness the most important step of performing a final touch-up and clean-up. On inspection, carpentry works stood out as something Brick & Décor can be proud of. While cleaning was still in progress, the site appeared neat, with only a faint adhesive smell despite the use of E0 plywood. It was clarified that the odor came from the thinner solvent used to remove paint stains, rather than the materials themselves. In terms of site management, the senior designer pairs with a junior to oversee the renovation, acting as both designer and site supervisor. We understood the process taken by Brick and Décor that the team would conduct regular visits to guide workers before each milestone, ensuring smooth progress and timely updates to customers. During the walkthrough, the renovator educated us on potential defects homeowners should watch for. As part of their service, the renovator also offered complimentary defect checks, reinforcing their commitment to quality and customer care.

Fun Fact:

E0 plywood is one of the safest choices for indoor use because it has the lowest formaldehyde emission standard, capped at just 0.5 mg/L, far below typical plywood grades. This makes it especially popular in eco-friendly construction and interior design; however, this will be comparatively more expensive than lower-grade plywood by 5 to 10%. Some HAUSMARK’s ID/Renovators offer E0 wood at a default, at no extra cost.

Design Standards (Score: 7.4 – Strong Performer)

Hausmark Inspector Experience:

After the initial meeting, they provided 3D mood boards for our consideration, which were useful for customers to frame the design concept. Different from other renovators, the first layout came as a hand-drawn sketch, supported by a WhatsApp video explaining the design ideas and concepts. At the second meeting, they presented a SketchUp model, offering a more accurate sense of the space with furniture and built-ins in place, which enhanced clarity and visualization. While the presentation sequence was unconventional, we appreciated this approach as it allows for amendments quickly because of the time on doing a SketchUp. Overall, our assessment highlights their ability to give thoughtful recommendations, demonstrating attentive listening and skilful translation of client requirements into practical solutions, a crucial attribute when designing livable spaces. The proposed design emphasizes usability and daily functionality, while also incorporating some creative space-saving concepts that deliver excellent results without compromise. While the proposed design is practical and emphasizes usability, we felt it could have been bolder in certain aspects. That said, this is something customers can easily address by communicating their preferences upfront to the designer, ensuring the outcome aligns more closely with their vision.

Additional Information:

Layout Diagram is provided even before confirmation
3D Rendering or virtual reality design will be provided upon initial deposit.
3 Edits for 3D rendering

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator shows an understanding of the sustainability standard and has incorporated environmental compliance into their work. All carpentry wood is prepared using E01 eco-wood.

Showroom Quality & Craft (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

The showroom immediately impresses with its modern pop-fusion style, blending clean lines, elegant curves, and vibrant neon signboards, even featuring a functional claw machine from their earlier Pokémon campaign, now a playful distraction for kids. Inside, the space transitions seamlessly into mock-ups of a living room, kitchen, and toilet, each showcasing workmanship and creative flair. Their in-house carpentry stands out with surprising curves and open-shelf details, while the toilet design evokes a Mediterranean beach vibe that’s truly worth experiencing. HAUSMARK inspectors strongly recommend that you visit their toilets even if you are not renovating yet, but don’t quote us for this recommendation!

The overall layout is thoughtfully organized, offering a wide range of material samples for practical selection. More than functional, the showroom radiates professionalism and creativity, sparking inspiration and fresh ideas for clients’ projects. Adding to the playful atmosphere, we even spotted Pop Mart’s “Space Man” collectible, a nod to artful design and pop culture appeal.

Fun fact:

Incorporating collectible pop art figurines like Pop Mart’s Space Man or other designer toys into a home can instantly add playfulness and personality to the space. They work especially well when aligned with your interior theme: a modern, minimalist setting might highlight them as bold accents, while eclectic or pop-fusion styles can embrace them as part of the overall vibe.

Fair Pricing & Terms (Score: 7.6 – Superior)

Hausmark Inspector Highlights:

They provide detailed, itemized quotations that clearly explain how each cost is calculated, with no hidden charges, making it easy for homeowners to understand the breakdown. The terms and conditions are shorter than most we’ve seen, though certain clauses, such as termination and amendments, are not fully covered. This can be clarified and is not a deal breaker. As a CASE Trust–registered company, their after-sales warranty and payment terms are well documented, giving homeowners confidence in the process. The payment schedule follows 4 stages, beginning with a 10% deposit and ending with a 5% retention, in line with CASE Trust recommendations.

Post-Project Support (Score: 9.0 – Elite)

Hausmark Inspector Highlights:

Brick & Decor provides a 24-month material warranty, subject to manufacturer and supplier provisions, along with a 12-month warranty on waterproofing. While standard exclusions apply, this remains a reassuring commitment to their workmanship.

Fun fact:

Homeowners can actually request their renovator to clearly list out the specific coverage in warranties and agreements. This helps avoid ambiguity, ensures everyone understands what is included or excluded, and gives peace of mind

Online Presence (Score: 6.0 – Competent)

Hausmark Inspector Highlights:

Brick & Décor may not have a strong social media presence yet, but the reviews available are largely positive and reflect high customer satisfaction. While one feedback/comment was noted, the overall sentiment remains encouraging, and engaging with such comments could further strengthen their reputation. On the marketing front, Brick & Décor has showcased creativity through their campaign videos, adding vibrancy and personality to its brand image.

RENOVATOR’S SCORE CARD

Professionalism – Score: 9.0 (Elite)

Hausmark Inspector Experience:

The designer we met was one of those rare professionals who proactively offered layout ideas based on our initial sharing of requirements, demonstrating resourcefulness and a wealth of ready ideas. Clients should be prepared to spend a little more time, even on the first visit, as the designer invests effort in understanding needs and tailoring thoughtful proposals. Exceptional professionalism was evident throughout, with technical expertise seamlessly combined with a client-focused approach. Advice on design choices was clear, well structured, and supported by easy-to-understand reasoning. Communication remained consistent and transparent, with regular updates that built trust and confidence. The designer’s enthusiasm and approachable manner were constant, treating even a modest budget with respect and commitment. Importantly, honesty was shown in explaining price differences between eco wood and other materials, alongside unselfish technical considerations that empowered clients to make informed decisions. This combination of expertise, transparency, and respect makes the designer a trusted and inspiring partner.

Customer Engagement – Score: 8.7 (Elite)

Hausmark Inspector Experience:

The interaction with the renovator was excellent. They built rapport naturally, making every conversation feel comfortable and collaborative. By asking insightful questions, they uncovered our priorities and adapted their suggestions to what mattered most to us. Communication was proactive, clear, and transparent, with issues clarified early and helpful guidance provided throughout. What impressed us most was the enthusiasm and energy they brought to the process. Their dedication was evident in the way they made immediate amendments and updates to layout plans and quotations on the spot, especially when HAUSMARK inspectors tried to be difficult by requesting multiple updates and changes. This responsiveness, combined with their attentiveness and relationship-driven approach, gave us confidence and assurance at every stage of the renovation

Project & Site Management – Score: 8.2 (Superior)

Hausmark Inspector Experience:

The renovator takes a structured, well-defined approach to project management, providing clear accountability instead of relying on vague assurances. They specify who is responsible for oversight, how frequently site inspections take place, and what aspects are reviewed during each visit, which provides a strong sense of accountability and minimizes the risk of unexpected issues. What truly sets them apart is their willingness to go the extra mile, even accompanying us to purchase appliances and furniture to better coordinate delivery timing. This level of dedication, combined with their structured management and proactive communication, gave us complete confidence in the renovation process

Design Standards – Score: 8.6 (Elite)

Hausmark Inspector Experience:

The renovator demonstrates strong design capability, presenting creative and forward-thinking proposals tailored to our needs. Their solutions strike a thoughtful balance between functionality and aesthetics, resulting in designs that are both practical and visually appealing. Through clear explanations and thorough documentation reviews, they showcase adaptability and problem-solving skills, while the quotation and contract reflect innovative yet grounded integration of design ideas.

Additional Info:

Layout diagram provided before confirmation
3D virtualization reality available at extra cost
2 edits to 3D design allowed

Eco-Social Responsibility – Score: 5.0 (Baseline)

Hausmark Inspector Highlights:

The renovator demonstrated regulation-level sustainability practices, recognizing certified materials, adherence to standards, and use of eco plywood rated E0/E1. Awareness of industry requirements was evident, with a willingness to integrate environmentally responsible options.

Additional Info:

Clients can choose between E0 or E1 plywood with no price difference (noted on WeiKen.com).

Showroom Quality & Craft – Score: 6.5 (Strong Performer)

Hausmark Inspector Highlights:

During our visit to the showroom (Ubi), we understand that the showroom is going to be shifted to another location. Nevertheless, we noted that the showroom we visited was well designed, clean, and thoughtfully arranged, creating a welcoming and professional first impression. Materials and concepts are presented in a clear, structured, and client-focused way, making it easy for homeowners to explore options and visualize outcomes with confidence.

We also visited the TradeHub showroom, which offers a distinctly different atmosphere compared to the Ubi branch. Its theme blends professionalism with some playful pops of color, combining modern design elements with attractive artificial landscapes. Overall, it’s worth a visit if you prefer a darker, more contemporary aesthetic

Fair Pricing & Terms – Score: 9.3 (Elite)

Hausmark Inspector Highlights:

The renovator shows a strong commitment to fair and transparent pricing, providing one of the most value-for-money quotations we have received. Every detail is explained with clarity, right down to the brand of hinges used, so homeowners can see exactly what they are paying for and why. There are no hidden charges, and the contract terms are written in a clear, friendly way that avoids confusion while protecting the homeowner by spelling out responsibilities, scope, and conditions. Beyond pricing, the renovator highlights long-term value, explaining how choices affect durability, upkeep, and overall results. The proposed payment milestones are in full compliance with CaseTrust requirements, with 10% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

Fun Fact:

Always visit more than 1 renovator to make comparisons. Our recommendation is 3 at most; beyond that, you will be too confused to make a choice. When making comparisons, price should not be your only consideration. Equally important is rapport with the renovator, the ability of the renovator to translate your requirements into reality, and, of course, the professionalism, service quality, and responsiveness as a whole.

Post Project Support – Score: 8.0 (Superior)

Hausmark Inspector Highlights:

The renovator delivers strong assurance through a comprehensive warranty that clearly covers workmanship, materials, and installation, with no hidden exclusions. Both the contract and quotation present the terms in a transparent and easy‑to‑understand format. In the discussion, the renovator highlighted their commitment to quick, hassle‑free issue resolution, proactive follow‑ups, and ongoing long‑term support.

Additional Info:

Warranty Period: 2 years
Retention: 5% held up to a week after final joint inspection

Online Presence – Score: 6.5 (Strong Performer)

Hausmark Inspector Highlights:

The renovator demonstrates clear and credible signs of a strong public reputation, supported by past client feedback and ratings that feel specific, relevant, and trustworthy. Testimonials appear authentic and believable, giving homeowners confidence in how previous clients experienced the service. HAUSMARK inspectors noted that while the renovator responds to most of the social media comments, certain negative remarks (very isolated) remain inconsistently unanswered. This inconsistency could create a misleading impression, particularly if the claims are unfounded. Proactively addressing all feedback would reinforce attentiveness, transparency, and accountability, further strengthening their reputation.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism – Score: 7.0 (Strong Performer)

Hausmark Inspector Experience:

Our experience with this renovator is remarkable. To help achieve consistency in this flawless service delivery, they adopted a structured checklist so that every in-house designer uses a consistent methodology to gather information and understand requirements. Our impression is that they know their craft well and are both systematic and knowledgeable in explaining the technical characteristics of different materials, ensuring clients feel informed and confident in their choices. Responsiveness has been reliable, with prompt replies to inquiries and proactive updates that keep clients reassured throughout the process. Sales conduct is professional and measured, avoiding any sense of pressure while offering relevant and thoughtful options. Above all, respect for clients is consistently evident, with courteous communication and genuine consideration of preferences. This combination of professionalism, responsiveness, and respect makes the renovator a trusted partner who prioritizes both quality and client satisfaction.

Customer Engagement – Score: 7.3 (Strong Performer)

Hausmark Inspector Experience:

The renovator demonstrated a high level of commitment and genuine interest in the client’s goals. Our observation is that they listen attentively and respond with thoughtful, tailored insights that reflect a clear understanding of the desired outcomes. Their communication is consistently clear, respectful, and timely, with deliberate efforts to clarify details, propose relevant ideas, and guide discussions productively. We are particularly impressed by their use of a structured checklist, which provides sequential questions to ensure a thorough understanding of customer needs.

Project & Site Management – Score: 7.0 (Strong Performer)

Hausmark Inspector Experience:

There is a clear supervision framework. They specify who is responsible for oversight, how frequently site inspections take place, and what aspects are reviewed during each visit. On a weekly basis or as frequently as required, the site manager will be on site, especially before the start of any renovation stage, to guide and supervise works required. Update to homeowners will be via WhatsApp chat group.

Design Standards – Score: 7.0 (Strong Performer)

Hausmark Inspector Experience:

The renovator provided dependable design solutions that establish a reliable and practical foundation. Their approach ensures functional needs are thoughtfully addressed, giving clients a clear and straightforward path to execution. During interviews, they demonstrated consistency by suggesting safe, proven ideas, a reassuring quality for those who value stability and predictability. The quotation and contract outline a well-defined scope of work, reflecting a structured plan for delivery.

Overall, we felt that the current competency in design can be further enhanced with more distinctive and bold design elements. But of course, having said that, this “design boldness” should always be aligned with the client’s needs and requirements.

Additional Info:

2D Layout Diagram provided before confirmation
3D Rendering provided upon deposit; Virtual Reality available as a cost option
2 amendments to 3D included; beyond that, charges apply

Eco-Social Responsibility – Score: 9.5 (Exemplary)

Hausmark Inspector Highlights:

The renovator demonstrates a strong and well-integrated commitment to sustainability and social responsibility. Their explanations reflect transparency and deep knowledge of eco-conscious material selections and responsible construction practices. Notably, Starry Homestead stands out as one of the rare renovators who introduced bamboo as a material option for wall panels, offering clients an environmentally friendly choice that aligns with modern sustainable design trends. This thoughtful approach underscores their role as an innovator who integrates sustainability into practical solutions, further enhancing their value as a trusted partner.

Additional Info:

Eco plywood used by default for carpentry
Bamboo material offered for wall panels
Registered as a Company of Good (NVPC initiative promoting corporate purpose beyond profit)

Showroom Quality & Craft – Score: 9.0 (Elite)

Hausmark Inspector Highlights:

The showroom delivered an excellent, premium experience, featuring high-quality materials, a thoughtful layout, and meticulous attention to detail. Walking into the space, the star lights on the ceiling immediately caught our attention, a delightful touch that feels perfectly in line with the firm’s name, Starry. The customer journey is engaging and client-centric, with staff offering attentive guidance and demonstrating a clear understanding of client expectations. Presentation of materials and ideas is polished, inspiring, and well aligned with what discerning homeowners seek, helping clients visualize possibilities with confidence.

Overall, the showroom reflects professionalism, creativity, and a strong commitment to delivering an elevated client experience.

Fair Pricing & Terms – Score: 7.6 (Superior)

Hausmark Inspector Highlights:

The renovator showed a strong commitment to fair and open pricing, giving a detailed quotation that clearly explained how each cost is worked out. We assessed that there were no hidden charges, and the quotation layout made it simple for homeowners to see what they are paying for and why.

The proposed payment milestones are in full compliance with CaseTrust requirements, with 10% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

Overall, we find that this renovator is candid about material selection, highlighting long‑term value in the choice of materials and explaining how those choices affect durability, upkeep, and overall results for customers’ consideration.

Fun Fact:

Always visit more than 1 renovator to make comparisons. Our recommendation is 3 at most; beyond that, you will be too confused to make a choice. When making comparisons, price should not be your only consideration. Equally important is rapport with the renovator, the ability of the renovator to translate your requirements into reality, and, of course, the professionalism, service quality, and responsiveness as a whole.

Post Project Support – Score: 8.6 (Elite)

Hausmark Inspector Highlights:

Warranty coverage was comprehensive, clearly covering workmanship, materials, and installation. Terms were transparent in both the contract and quotation. Inspectors noted proactive follow-ups and straightforward support channels. Overall, the renovator showed a proactive approach to follow‑ups and explained that their support channels are straightforward to access if any issues arise

Additional Info:

Warranty Period: 1 year stated in the contract
Retention period: 5% held for 1 month, flexible if unresolved issues remain

Online Presence – Score: 9.5 (Elite)

Hausmark Inspector Highlights:

From Hausmark inspectors’ mystery shopping experience, the renovator has demonstrated exemplary professionalism and reliability. Despite earlier years showing some choppy experiences, recent engagements highlight clear improvements. Isolated customer comments have been met with constructive responses, reflecting genuine attempts to resolve concerns and enhance performance. Where issues were tied to individual designers, these appear linked to personal attributes, and some of those individuals have since left the company. Today, the firm stands out with an exemplary public reputation, supported by extensive verified positive feedback and consistently high ratings across multiple platforms. Testimonials are detailed, credible, and directly relevant to homeowners’ needs, offering strong evidence of reliability, workmanship, communication quality, and overall client satisfaction.

Fun Fact:

Take unverified reviews with a pinch of salt. Always refer to HAUSMARK as your baseline reference and, more importantly, to perform your own due diligence by visiting and speaking to the renovators before you commit to one.

RENOVATOR’S SCORE CARD

Professionalism – Score: 8.0 (Superior)

Hausmark Inspector Experience:

Our experience with this renovator highlighted their reliable responsiveness, consistently providing prompt replies. Their sales conduct was professional and respectful, though the frequent reminders and follow-ups occasionally may come across to certain clients as being slightly persistent (but it didn’t feel that way for us). What stood out was their strong passion and enthusiasm, paired with courteous communication that showed genuine regard for client preferences. Their technical knowledge of building materials enabled informed recommendations, while renovation options were explained clearly with balanced pros and cons. Notably, our first engagement lasted over 2.5 hours, reflecting the renovator’s patience in walking us through various renovation and material considerations in detail.

Fun Fact:

Allocate sufficient time to walk through your requirements with your renovator; do not rush. Incomplete information provided to your renovator will definitely result in half-baked work.

Customer Engagement – Score: 7.5 (Superior)

Hausmark Inspector Experience:

This renovator gave us the best feeling as every interaction with the renovator felt warm and familiar, just like talking to an old friend. From our standpoint, this is an important attribute to possess for the renovator. When appointing a renovator, it is essential to consider not only their technical expertise but also their ability to connect with homeowners on a personal and professional level. Renovation projects typically span one to two months, which will require close collaboration throughout. A renovator who operates on the same frequency as the homeowner, sharing similar communication styles, values, and expectations, will foster trust, minimize misunderstandings, and ensure a smoother renovation journey. In our experience with this renovator, they have also demonstrated a genuine commitment towards customers’ goals, listening attentively and tailoring responses with a clear understanding. In general, we had a positive experience with this renovator, and we felt that communication was respectful, timely, and constructive, with clarifications and practical suggestions that even inspectors hadn’t considered.

Fun Fact:

Appointment of a renovator may seem like a highly personal factor that varies from designer to designer. At HAUSMARK, we believe that every designer represents the firm itself. Therefore, designers must be conditioned to exhibit the same communication protocols and be onboarded with a consistently positive attitude towards service delivery and customers. This ensures that every client experience not only professional workmanship but also a unified, customer-centric approach that reflects HAUSMARK’s values.

Project & Site Management – Score: 7.5 (Superior)

Hausmark Inspector Experience:

The renovator explained to us a clear supervision framework, detailing who oversees the project, how often site inspections occur, and what aspects are reviewed each time. This structured approach provides accountability and reduces the risk of unexpected issues. We have visited a site that is in progress for carpentry works. The site was generally tidy with building materials neatly lined up to avoid safety hazards. What stood out was the renovator’s friendliness and the cordial working relationship with subcontractors, interactions felt almost like old friends catching up, creating a warm and collaborative atmosphere. This cordial working relationship demonstrated the long-standing working relationship and rapport established between the renovator and the sub-contractors to minimise miscommunications, which may result in reworks and hence delay the progress of the renovation. During our site visit, we noted that the renovator had installed a CCTV system for the convenience of the homeowners. This setup allows clients to monitor and view the progress of renovation work directly through a mobile application. Such measures not only enhance transparency but also provide homeowners with peace of mind, enabling them to stay informed and engaged with the project even when they are not physically present on site. At HAUSMARK, we view this as a positive practice that reflects a renovator’s commitment to accountability and customer convenience. It demonstrates proactive thinking and reinforces the trust between the firm and its clients.

Design Standards – Score: 6.2 (Competent)

Hausmark Inspector Experience:

One of the rare renovators who presented our layout proposal in 3D modelling even before the job was awarded, demonstrating initiative, creativity, and a client-first mindset that added meaningful value to an otherwise conventional design process. What truly distinguished their approach was the unique suggestion of a parallel wall alignment to address the curving structure of the floor plan, a practical and insightful recommendation overlooked by inspectors. While their overall design solutions were standard but functional, there remains room to improve eco-friendly considerations, such as maximizing natural light to reduce reliance on electrical lighting.

Additional Info:

3D modelling layout diagram provided before confirmation
3D rendering provided upon deposit; Virtual Reality available as a cost option
2 amendments to 3D included; beyond that, charges apply

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator demonstrated a solid foundation in sustainability, ensuring certified materials, regulatory compliance, and eco plywood rated E0/E1. While these practices reflected industry standards, they showed conscientious effort to incorporate safe and environmentally responsible choices.

Showroom Quality & Craft – Score: 6.0 (Competent)

Hausmark Inspector Highlights:

The showroom is clean, organized, and professionally maintained, though its design feels somewhat dated and less inspiring compared to current trends. At the time of our review, it was in the process of being upgraded, which suggests improvements are underway. While the customer experience was competent but not particularly memorable, materials and concepts were presented clearly. On site, however, we observed strong workmanship, especially in carpentry, with evident attention to detail and a cordial, friendly rapport between the renovator and subcontractors’ interactions that felt almost like old friendships, adding warmth to the professional environment.

Fair Pricing & Terms – Score: 8.3 (Superior)

Hausmark Inspector Highlights:

In the quotation we received, pricing was clear and transparent, with detailed breakdowns showing clear cost allocations. Contract terms were generally straightforward to understand, even for a layman, with inclusions and exclusions explained openly. Communication was confident and clear, making value for money evident. Quotations were client-friendly, free of jargon. The proposed payment milestones are in full compliance with CaseTrust requirements, with 10% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

This structured approach to payments not only protects the client but also reflects the renovator’s commitment to transparency and accountability. Combined with the competitive pricing offered, their proposal stands out as one of the most value-for-money options we have reviewed.

Fun Fact:

CASE Trust accreditation only protects your initial renovation deposit. Release of payments for subsequent phases should be in accordance with mutually agreed milestones and actual progress.

Post Project Support – Score: 9.0 (Elite)

Hausmark Inspector Highlights:

Warranty coverage was comprehensive, clearly covering workmanship, materials, and installation without hidden exclusions. Terms were transparent and easy to understand. Inspectors noted proactive follow-ups, hassle-free resolution, and long-term support. Notably, Reborn offered one of the longest warranties encountered, 60 months of coverage, plus 12 months for waterproofing.

Additional Info:

Warranty Period: 60 months stated in the contract
Waterproofing warranty: 12 months
Retention period: 5% payable upon move-in

Online Presence – Score: 8.0 (Superior)

Hausmark Inspector Highlights:

HAUSMARK verified social media claims and noted one remark alleging that Reborn was a spamming company persistently trying to engage a potential customer despite prior rejection. Upon investigation, this was traced back to a renovation portal mistakenly reusing a customer’s contact, rather than deliberate misconduct by Reborn. In fact, Reborn demonstrates a strong and authentic public reputation, backed by credible testimonials, high ratings, and consistent positive client feedback across different project types, signaling that reflect genuine reliability and quality in both service and delivery. Our suggestion, however, is that Reborn could strengthen its reputation further by responding to social media comments, whether factual or not, or even following up to clarify and engage. This proactive communication would demonstrate attentiveness, transparency, and accountability, reassuring potential clients that feedback is taken seriously.

Fun Fact:

Take unverified reviews with a pinch of salt. Always refer to HAUSMARK as your baseline reference and, more importantly, to perform your own due diligence by visiting and speaking to the renovators before you commit to one.

RENOVATOR’S SCORE CARD

Professionalism – Score: 8.5 (Elite)

Hausmark Inspector Experience:

Responsiveness was outstanding, one of the fastest experiences we’ve had with a renovator, moving from the first meeting to quotation in just two days. Communication was prompt, clear, and proactive at every stage, fostering confidence and trust. Sales conduct was balanced and client-focused, offering options without pressure and ensuring recommendations aligned with genuine needs. Respect for clients was consistently evident through courteous, attentive, and collaborative interactions. The renovator’s technical knowledge of building materials was comprehensive, enabling detailed, accurate, and practical guidance. The knowledge sharing by the renovator made our visit to the showroom felt like a valuable lesson in the dos and don’ts of renovation. Explanations of choices were thorough and transparent, presenting well-balanced pros and cons to support fully informed decision making.

Customer Engagement – Score: 9.0 (Elite)

Hausmark Inspector Experience:

The interaction with the renovator was excellent, ultimately marked by a natural, comfortable, and genuinely collaborative rapport. While the conversation took a little time to warm up and initially felt less engaging, it quickly evolved into a constructive dialogue. The renovator asked insightful, well-timed questions that uncovered our priorities, constraints, lifestyle needs, and long-term goals, while respecting privacy by focusing only on what was necessary. As discussions progressed, they adapted explanations, recommendations, and examples to align with what mattered most to us, showing not just attentive listening but true understanding. Communication was proactive and transparent, potential issues were clarified before we even asked, helpful suggestions were offered unprompted, and expectations were always clearly set. This thoughtful approach reflects the standards we believe all designers should aspire to.

Project & Site Management – Score: 6.5 (Remarkable)

Hausmark Inspector Experience:

When our inspector visited, the job site was in active progress with appliances unboxed and carton boxes present, which reflected the ongoing work. We were quickly assured this was temporary, as the garbage truck was already on its way, showing attentiveness to maintaining order. The renovator highlighted standard supervision practices, demonstrating awareness of the importance of oversight. Site visits and routine checks are part of their process, reinforcing that monitoring is consistently in place. Quality control was emphasized as a priority, with processes confirmed to support workmanship standards.

Design Standards – Score: 6.8 (Remarkable)

Hausmark Inspector Experience:

Omni Design stands out as one of the rare renovators who go the extra mile, drafting multiple layout options, including a third focused on false ceiling design, to give clients meaningful choices. Their service level truly exceeded expectations, with design concepts presented in a clear and well-structured manner that balanced creativity with practical use of space. Explanations and documentation showed strong alignment with client needs, effectively translating requirements into user-focused solutions. Importantly, Omni Design has its own in-house carpentry, ensuring strong quality control and consistency across projects. The quotation and contract reflected thoughtful functional integration, with particular attention to usability.

Additional Info:

2D Layout Diagram provided prior to confirmation
3D Rendering provided upon deposit; Virtualization Reality available depending on scale
2 amendments to 3D included; beyond that, charges apply

Eco-Social Responsibility – Score: 5.0 (Notable Competence)

Hausmark Inspector Highlights:

The renovator demonstrated regulation-level sustainability practices, referencing certified materials, compliance standards, and eco plywood rated E0/E1. Their website reinforced credibility with commitments to craftsmanship, eco-friendly materials, and personalized service.

Showroom Quality & Craft – Score: 7.0 (Remarkable)

Hausmark Inspector Highlights:

The showroom is clean, well-designed, and thoughtfully arranged, creating a professional first impression. Though focused mainly on a kitchen display, materials and concepts are presented clearly, helping homeowners visualize outcomes with confidence. The overall experience feels warm, attentive, and well-managed, reinforced by professional and client-focused guidance. Similarly, the pavilion construction impresses with sleek, curved architecture that balances creativity with practicality, offering a modern yet inviting spatial experience. Together, both showcase design awareness, elegance, and a commitment to client needs.

Fair Pricing & Terms – Score: 7.3 (Superior)

Hausmark Inspector Highlights:

The renovator took a slightly different but thoughtful approach by first understanding our requirements and preparing a layout for review and approval before issuing the quotation. In our opinion, this saves time and ensures precision. In general, pricing was presented clearly, with a detailed breakdown that showed exactly where each cost was allocated. Contract terms were straightforward and reasonable, with inclusions and exclusions explained transparently rather than hidden or confusing. Communication throughout was confident and clear, reinforcing why the pricing was fair and how each choice delivered strong value for money. The quotation and contract were presented in a client-friendly manner, free of jargon or acronyms, which built trust and made the entire process feel open, honest, and reliable. We also noted that the proposed payment milestones are in full compliance with CaseTrust requirements, with 10% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

Fun Fact:

Always visit more than 1 renovator to make comparisons. Our recommendation is 3 at most; beyond that, you will be too confused to make a choice. When making comparisons, price should not be your only consideration. Equally important is rapport with the renovator, the ability of the renovator to translate your requirements into reality, and, of course, the professionalism, service quality, and responsiveness as a whole.

Post Project Support – Score: 8.5 (Elite)

Hausmark Inspector Highlights:

Warranty coverage was solid, clearly covering workmanship, materials, and installation. Terms were straightforward in both the contract and quotation. Inspectors noted proactive follow-ups and accessible support channels.

Additional Info:

Warranty Period: 1 year stated in the contract
Retention period: 5% after move-in

Fun Fact:

Just like Omni Design, extended warranty coverage should be stipulated in black and white, either in the contract T&C or quotation copy, to protect customers’ interests and avoid future disputes.

Online Presence – Score: 8.0 (Superior)

Hausmark Inspector Highlights:

During our assessment, we noted one isolated social media comment claiming that an Omni designer refused to provide a concept, citing difficulty in achieving the design. To verify, HAUSMARK inspectors presented an odd-shaped unit for evaluation. While this was not the same designer mentioned in the comment, our experience was positive, and it exceeded expectations as reported above. Overall, our review and assessment of the online Testimonials felt genuine and substantiated. Their responsiveness on social media reflected a commitment to addressing concerns and continuously improving based on customer feedback.

Fun Fact:

Take unverified reviews with a pinch of salt. Always refer to HAUSMARK as your baseline reference and, more importantly, to perform your own due diligence by visiting and speaking to the renovators before you commit to one.

RENOVATOR’S SCORE CARD

Professionalism – Score: 9.0 (Remarkable)

Hausmark Inspector Experience:

This renovator set a high benchmark for professionalism, with outstanding responsiveness, clear communication, and client-focused conduct that built trust at every stage. Our experience with MET Interior is that they were organized in gathering requirements and did not rush to suggest layouts upfront. Their approach is to understand needs thoroughly first. That made it all the more impressive when HAUSMARK inspectors were pleasantly surprised by the proposed layout and design, which reflected both technical knowledge and thoughtful, well-balanced guidance.

Customer Engagement – Score: 7.5 (Superior)

Hausmark Inspector Experience:

The renovator listens closely and responds with tailored, thoughtful guidance, maintaining clear, respectful, and timely communication throughout. Our experience is that this renovator emphasizes clarifying details and offers relevant suggestions, and guiding discussions in a collaborative, client-focused way that builds trust. Although the initial engagement felt somewhat low-energy, as the focus was mainly on gathering requirements, this careful approach ultimately proved effective. When the proposed layout and design were revealed, HAUSMARK inspectors were pleasantly surprised by the creativity and quality, reinforcing confidence in the renovator’s commitment to delivering the right outcome

Project & Site Management – Score: 7.8 (Remarkable)

Hausmark Inspector Experience:

Contracts and quotations outlined a clear supervision framework, showing a structured approach to project management. Oversight responsibilities were specified, along with inspection frequency and review aspects. On-site, in addition to detailed specification drawings, inspectors observed that requirements were literally drawn on walls to ensure subcontractors were aligned and understood expectations. We are generally happy with the tidiness and safety installations on-site, with adequate protections being laid out to protect completed installations. There are also safety signs marked against sensitive installations like gas and water piping areas.

Design Standards – Score: 9.8 (Exemplary)

Hausmark Inspector Experience:

The renovator demonstrates exemplary design excellence, presenting visionary yet highly functional concepts that reflect a deep understanding of the client’s lifestyle, needs, and long-term aspirations. Their explanations and documentation reveal clarity, insight, and professionalism, inspiring complete trust in their design leadership. From a mystery shopper perspective, this is one of the rare renovators who not only captured our requests but also delivered a design that fit our requirements while surprising us with bold creativity. The outcome balanced innovation with practicality, a design that was strikingly bold yet seamlessly functional. Adding to this strength, the renovator operates their own carpentry factory, ensuring direct quality control, precision craftsmanship, and consistency in delivery, further reinforcing confidence in their ability to translate client goals into meaningful, high-quality solutions.

Additional Information:

2D Layout Diagram provided prior to confirmation
3D Rendering/virtualization reality provided upon deposit
Unlimited amendments allowed
Own carpentry factory ensures direct quality control and precision craftsmanship

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator demonstrated commitment to sustainability, consistently incorporating certified materials, regulatory compliance, and eco plywood rated E0/E1. Their approach was pragmatic, rooted in meeting standards rather than pioneering innovation.

Showroom Quality & Craft – Score: 7.5 (Superior)

Hausmark Inspector Highlights:

The recently renovated showroom is well designed, clean, and thoughtfully arranged, creating a welcoming and professional first impression. Its wabi sabi aesthetic, enhanced by warm lighting and cement screed finishes, conveys a sense of calm, neatness, and modern simplicity. Materials and concepts are presented in a clear, structured, and client-focused manner, while samples are readily available and neatly stored in drawers, reinforcing the organized and accessible atmosphere.

Fair Pricing & Terms – Score: 8.0 (Superior)

Hausmark Inspector Highlights:

The renovator provides clear, easy-to-understand pricing with a detailed breakdown that shows exactly where each cost goes, supported by straightforward and reasonable contract terms. Inclusions and exclusions are explained transparently, with quotations presented in a client-friendly manner free of jargon or acronyms, which builds trust and confidence. The proposed payment milestones are in full compliance with CaseTrust requirements, with 10% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement. While this may not be the lowest-priced option, the quotation reflects strong value for homeowners. Quality design and thoughtful execution naturally come with a fair price, and in this case, the proposal demonstrates a balance between cost efficiency and design excellence. By investing slightly more, clients benefit from superior workmanship, creative solutions, and long-term satisfaction, making this option a compelling choice that delivers genuine value beyond the numbers.

Fun Fact:

Do not be afraid to clarify quotation items if unsure. Verbal commitments should be avoided to prevent future disputes.

Post Project Support – Score: 9.5 (Elite)

Hausmark Inspector Highlights:

The renovator provides top-level assurance with a strong and comprehensive warranty that clearly covers workmanship, materials, and installation without hidden exclusions. The contract and quotation present all terms in a transparent, client-friendly manner, reinforcing trust. During discussions, they emphasized fast, hassle-free problem resolution, proactive follow-ups, and long-term support, which inspires complete confidence in their commitment. Importantly, they offer a 2-year limited warranty alongside one of the longest 5-year waterproofing warranties.

Additional Info:

Warranty Period: 2 years stated in contract
Waterproofing warranty: 5 years
Retention period: 5% upon handover

Online Presence – Score: 8.5 (Elite)

Hausmark Inspector Highlights:

The renovator demonstrated a strong public reputation, backed by authentic testimonials, consistently high ratings, and positive client feedback across diverse projects. Testimonials were specific, relevant, and consistent, reflecting a proven track record of reliable delivery and effective communication.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism (Score: 7.5 – Superior)

Hausmark Inspector Experience:

We walked in the week before the Chinese New Year Holidays to request renovation services. In Singapore’s renovation industry, this is the period when most renovators are typically on leave or unavailable. Our experience with this renovator was notably positive. There was only 1 designer in the office, and he made himself available, although we could sense that he was preparing to close for the day. He then spent two hours carefully noting our requirements. This demonstrated a great deal of dedication and professionalism in our view. Throughout our engagement, this renovator continued to demonstrate reliable responsiveness with prompt replies and proactive updates. His sales conduct was professional and measured, avoiding pressure while offering relevant options. Respect for clients was consistently evident through courteous communication and genuine consideration of preferences. His technical knowledge of building materials was solid, enabling informed recommendations. Explanations of renovation choices were generally clear and balanced, presenting pros and cons to support our decision-making.

Customer Engagement (Score: 7.5 – Superior)

Hausmark Inspector Experience:

The renovator shows strong engagement and a genuine interest in client goals, listening closely and responding with thoughtful, tailored answers that reflect a clear understanding of what homeowners are trying to achieve. From our perspective, interior design services are about transforming the space to a functional and practical one in addition to being aesthetically pleasing, and this renovator has achieved that. Communication is consistently clear, respectful, and timely, with deliberate efforts to clarify details, offer relevant suggestions, and guide conversations constructively. He was sincere and patient throughout our interaction, despite us asking many questions; he happily took the time to answer each one and offered professional advice that was both practical and reassuring. This willingness to engage deeply and share expertise created a collaborative, client-focused experience that instilled confidence.

Project & Site Management (Score: 7.5 – Superior)

Hausmark Inspector Experience:

On-site, we noted that Fifth Avenue demonstrated commendable site management practices, keeping the work area generally neat and organized. The site was adequately protected by floor coverings, as well as sensitive areas like the main door and frames. As a designer cum site supervisor, he performs site visits to guide workers before every renovation milestone and as required. These checks help to maintain order and ensure smooth progress.

Fun Fact:

Renovators are required to install protective coverings (floor and door protection) before starting any hacking, carpentry, or heavy delivery works to prevent damage to common property and the unit itself. In the case of HDB, this is typically mandated under HDB renovation guidelines and is considered best practice across the industry. The protection extends all the way to common property like the lift, common corridors, and staircases. HDB may impose fines or halt renovation works.

Design Standards (Score: 6.4 – Competent)

Hausmark Inspector Experience:

Fifth Avenue demonstrates a strong ability to deliver functional and client-focused designs. We assess that they have the ability to offer thoughtful recommendations that reflect attentive listening and effective translation of client requirements into workable solutions. This is an important attribute to possess, especially when the renovator is designing a space for the owner to live in. Overall, we find that the proposed layout highlighted creative space-saving ideas, ensuring excellent results without compromise.

A constructive suggestion would be to further enhance clarity when communicating dos and don’ts, particularly in areas requiring approval from the authorities (such as MCST, HDB, or BCA). Doing that would complement Fifth Avenue’s already thoughtful and client‑focused approach.

Additional Information:

Layout diagram provided before confirmation
3D rendering offered upon deposit (3 edits included)
Optional virtualization reality design available at extra cost

Eco-Social Responsibility (Score: 5 – Baseline)

Hausmark Inspector Highlights:

The renovator shows an understanding of the sustainability standard and has incorporated environmental compliance into their work. All carpentry wood is prepared using E01 eco-wood.

Showroom Quality & Craft (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

The showroom impresses from the very first step, with a striking Manhattan‑inspired façade featuring clean lines and elegant curves that set a sophisticated tone. Inside, the design flows seamlessly into a modern city fusion, where mock‑ups of a kitchen, toilet, and living room showcase both workmanship and creative flair. The spacious layout is thoughtfully organized, offering clients a wide range of material samples that make selection practical and convenient. Beyond functionality, the showroom exudes professionalism and creativity, reflecting a strong commitment to design excellence.

On the day of our visit, the showroom was packed with festive hampers – understandably, a small spruce up will keep the showroom in a clean and professional look in no time.

Fair Pricing & Terms (Score: 5.3 – Baseline)

Hausmark Inspector Highlights:

The renovator demonstrates a very positive level of transparency and professionalism. They provide detailed, itemized quotations that clearly explain how each cost is calculated, with no hidden charges, making it easy for homeowners to understand what they are paying for and why. Their contract terms are among the most comprehensive we have reviewed, covering disputes, termination, remedies, and waivers, which reflects a strong commitment to clarity and fairness. The proposed payment milestones are in full compliance with CaseTrust requirements, with 10% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

In the T&C, there is a termination clause that requires clients to pay 30% of the fees upon cancellation. We advise customers to clarify this on a case-by-case basis, to align expectations. Beyond that, there are no key risks, and after-sales warranties are all clearly documented, giving homeowners confidence in the engagement

Fun Fact:

Always visit more than 1 renovator to make comparisons. Our recommendation is 3 at most; beyond that, you will be too confused to make a choice. When making comparisons, price should not be your only consideration. Equally important is rapport with the renovator, the ability of the renovator to translate your requirements into reality, and of course, the professionalism, service quality, and responsiveness as a whole.

Post-Project Support (Score: 9 – Elite)

Hausmark Inspector Highlights:

The renovator does provide a warranty, which demonstrates a commitment to standing behind their work. Warranty period of 60 months from the date of handover was explicitly stated in the company’s T&C with some notable exclusions.

Additional information:

There is a 30 days defect check period for homeowners before release of the final 5% retention amount.

Online Presence (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

To verify some social media claims from a few potential customers, HAUSMARK inspectors set up a deliberate test case with a tricky layout and a tight carpentry budget to verify them. Since the claims against Fifth Ave Interior are that they usually gravitate toward larger, high-budget projects, the scenario was designed to reveal whether they would dismiss the challenge or show adaptability and professionalism. The outcome was positive; despite the constraints, the renovator remained enthusiastic; even though the approach happened on the eve of Chinese New Year, the designer promptly followed up after the holiday break and quickly arranged a site visit at the inspectors’ convenience, demonstrating responsiveness, commitment, and genuine client focus.

Overall, the assessment confirmed that Fifth Ave Interior is capable of maintaining professionalism and enthusiasm even under challenging conditions.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism – Score: 7.5 (Superior)

Hausmark Inspector Experience:

Before diving into our renovation needs, the renovator took time to highlight the key differences between Elite Boss Interior Design and other firms, while also sharing tips on how homeowners can avoid being short-changed. Although we recognized this as a sales technique, we still valued the effort because it educated us on questionable practices in the industry and gave us practical guidance on what to watch out for. Sales conduct was generally professional, avoiding undue pressure while offering relevant options, though some clients may perceive the frequent follow-ups as slightly insistent. Respect for clients was consistently evident, with courteous communication and genuine consideration of preferences. Technical knowledge of building materials was solid and very grounded. Explanations of renovation choices were clear and balanced, presenting pros and cons to support client decision-making. This clarity was further reinforced during the showroom walkthrough, where mock-up installations allowed us to visualize the choices in a practical, hands-on way.

Customer Engagement – Score: 7.5 (Superior)

Hausmark Inspector Experience:

Down to earth and practical, the renovator offers straightforward advice without unnecessary frills. His honesty shines through, reinforced by the valuable insights he shares, such as how to compare laminate materials, evaluate hinge warranties, and spot where other firms may cut costs by being less transparent in their quotations. Renovator is honest and open, very willing to share his experiences working with other renovators in the past. educational and confidence-inspiring. We are particularly impressed by the renovator’s level of honesty and openness.

Project & Site Management – Score: 8.0 (Superior)

Hausmark Inspector Experience:

The contract and quotation clearly outline a structured supervision framework, with a dedicated site manager assigned to oversee daily operations. Responsibilities are well-defined, specifying the frequency of site inspections and the aspects reviewed during each visit. On-site, the workspace is kept tidy and organized, with safety measures in place to minimize hazards. This systematic approach promotes accountability, ensures a safe working environment, and reduces the risk of unexpected issues during renovation. The site manager, distinct from the designer, focuses on quality control, safety, and daily execution. While this separation of roles could potentially lead to coordination challenges, the renovator assured us that clear protocols are in place to align both functions. This arrangement allows the designer to concentrate on creative and technical aspects, while the site manager manages inspections and operational oversight.

Design Standards – Score: 6.6 (Strong Performer)

Hausmark Inspector Experience:

In this aspect, we recognise that the renovator provides familiar design solutions that are practical and serviceable. Functional needs are acknowledged and addressed, and well-integrated into the overall design approach. The quotation and contract outline a clear and adequate design scope, meeting expectations and ensuring deliverables

Additional Information:

2D Layout Diagram provided prior to confirmation
Virtualization Reality visualization provided as standard
3 amendments to design included; beyond that, charges apply

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator demonstrated a regulation-level understanding of sustainability, using certified materials and eco plywood rated E0/E1. These measures reflected compliance rather than philosophy, but showed consistent awareness of environmental considerations.

Showroom Quality & Craft (Score: 5.5 – Competent)

Hausmark Inspector Highlights:

The workmanship observed in the showroom carpentry is of high standards, reflecting skill and attention to detail. However, the overall presentation does not fully capitalize on this quality. The carpentry, while well executed, is showcased in a way that feels somewhat dated and lacks the contemporary flair needed to inspire customers or highlight current design trends.

Fair Pricing & Terms – Score: 6.6 (Strong Performer)

Hausmark Inspector Highlights:

Pricing was clear and easy to understand, with detailed breakdowns showing cost allocations. Contract terms were straightforward, inclusions and exclusions were explained transparently, and jargon was avoided. While not the lowest quotation, materials were chosen for durability and sustainability, reflecting long-term value. The proposed payment milestones are in full compliance with CaseTrust requirements, with 10% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

Additional Info:

Limited period festive promotions and discounts offered occasionally

Post Project Support – Score: 9.0 (Elite)

Hausmark Inspector Highlights:

Warranty coverage was comprehensive, meeting CASE Trust requirements. Terms were clearly outlined in contracts and quotations. Inspectors noted proactive follow-ups and accessible support channels.

Additional Info:

Retention period: 5% within 1 week of move-in
Warranty Period: 30 months for hinges, 12 months for other works

Online Presence – Score: 5.0 (Baseline)

Hausmark Inspector Highlights:

The renovator had limited social media presence but maintained a strong portfolio that conveyed consistency and trustworthiness. No negative reviews raised concern. Inspectors noted that stronger engagement online, such as responding to comments, could enhance transparency and reputation.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism – Score: 7.5 (Superior)

Hausmark Inspector Experience:

The scenario presented to Ecasa Studio was a small house with an odd-shaped floor plan. Ecasa Studio displayed commendable professionalism throughout the engagement. What impressed us was the responsiveness and prompt replies to client inquiries. Sales conduct was professional, offering relevant options without pressure or hard-selling techniques. Technical knowledge is competent, and it is evident that they have practical experience in selecting the right materials to achieve the effect as requested by clients. Recommendations were informed and appropriate, giving clients confidence in the durability and suitability of choices

Customer Engagement (Score: 8.0 – Superior)

Hausmark Inspector Experience:

Throughout the engagement, Ecasa Studio demonstrated a strong interest in our requirements. They were attentive and responded with tailored guidance that reflected a clear understanding of desired outcomes. Communication was generally consistently clear, and from time to time, explanations were complemented by showing our inspectors real-life examples at the mock-up showroom. On several occasions, Inspectors deliberately asked novice questions repeatedly, and we noted patience in clarifying details, and relevant suggestions were offered frequently.

Project & Site Management – Score: 6.5 (Strong Performer)

Hausmark Inspector Experience:

Supervision practices were standard. Site visits and routine checks were incorporated into the process. Clients are well informed ahead of time about the coming renovation works, as they receive weekly updates or timely communication before each milestone. Another plus point for ECASA Studio is that a master schedule is provided prior to the start of the renovation works, giving homeowners a clear roadmap of the project.

Design Standards – Score: 6.6 (Strong Performer)

Hausmark Inspector Experience:

Faced with a difficult scenario presented by the HAUSMARK inspector, planning within a small space while accommodating numerous furniture requirements, the designer was able to propose practical and workable solutions that suit our purpose. While the designs are not revolutionary, they are definitely functional for daily usage. Something worth mentioning is that this renovator stands out as one of the rare few who offered SketchUp layout modelling of the proposed layout even before the job was officially awarded. Understandably, layout modelling requires more effort on the part of the designer, but this greatly aids the clients by presenting a clear visual preview of how their home will look after renovation.

Fun Fact:

SketchUp layout is a digital floor plan or 3D model of a home created using SketchUp software, allowing users to design and visualize the arrangement of rooms, walls, doors, windows, and furniture in both 2D and 3D. It provides accurate, editable models that help homeowners, architects, and designers experiment with layouts, customize interiors, and virtually “walk through” the space before construction or renovation begins, making it a practical tool for planning, presentation, and collaboration.

Additional Info:

3D Layout Modelling provided prior to confirmation
3D Rendering/virtualization reality provided upon initial deposit
3 amendments to 3D design included; beyond that, charges apply

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

Ecasa Studio showed awareness of responsible practices, referencing eco-friendly materials and demonstrating willingness to incorporate sustainability. Their knowledge of eco plywood was evident; they understood its advantages (sustainability, lower emissions, versatility) and limitations (higher cost, moisture sensitivity, variable strength compared to hardwood).

Showroom Quality & Craft – Score: 5.4 (Baseline)

Hausmark Inspector Highlights:

The showroom is clean and organized, offering a professional environment, though its design feels dated and lacks impact. Except for a functional kitchen and a toilet, the showroom is an inadequate mock-up to provide clients with a complete experience of a fully furnished house. Materials and concepts are generally presented clearly, but the overall experience is competent rather than memorable. On the positive side, the renovator makes up for this with online pictures to show the proposed mood board for consideration. In general, the showroom provides an adequate range of tabletop and laminate samples, giving clients enough options to make their selections with confidence.

Fair Pricing & Terms – Score: 6.7 (Strong Performer)

Hausmark Inspector Highlights:

Pricing was clear and transparent, with detailed breakdowns that made costs easy to understand. Contract terms were straightforward, aligned with CASE Trust recommendations, and communicated without jargon. While not the lowest-priced option, the quotation reflects careful consideration in the choice of materials, prioritizing long-term durability and sustained value for homeowners. This approach demonstrates a commitment to quality and reliability, ensuring that the investment made today continues to deliver benefits well into the future. By focusing on materials that stand the test of time, the proposal offers strong value and reinforces confidence in both the workmanship and the overall renovation outcome. The proposed payment milestones are in full compliance with CaseTrust requirements, with 10% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

Fun Fact:

Always visit more than 1 renovator to make comparisons. Our recommendation is 3 at most; beyond that, you will be too confused to make a choice. When making comparisons, price should not be your only consideration. Equally important is rapport with the renovator, the ability of the renovator to translate your requirements into reality, and of course, the professionalism, service quality, and responsiveness as a whole.

Post Project Support – Score: 9.0 (Elite)

Hausmark Inspector Highlights:

Ecasa Studio offered a comprehensive warranty covering workmanship, materials, and installation. Terms were outlined clearly in both the contract and quotation. In our engagement, Inspectors noted a proactive approach to follow-ups and straightforward support channels.

Additional Info:

Warranty Period: 1 year stated in contract
Retention period: 5% held for 1 month, flexible if unresolved issues remain

Online Presence – Score: 4.5 (Baseline)

Hausmark Inspector Highlights:

There had been a few claims of non-responsiveness and slow replies from the designer of this firm, hence HAUSMARK inspectors tested the situation by submitting a floor plan with a difficult layout and clearly stating that the job was not urgent. The result was impressive as the designer responded quickly, providing both a quotation and a 3D model of the proposed layout within a week. We also noted that the firm maintains good ratings, which offer useful insights into the quality and consistency of past work. While they are not highly active on social media, they present a well-curated portfolio that highlights their professional projects and workmanship. Our only comment is that the firm could strengthen its reputation further by improving social media engagement, specifically, by responding to comments, whether factual or not, to demonstrate attentiveness, transparency, and a willingness to engage constructively with the public.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism (Score: 8.0 – Superior)

Hausmark Inspector Experience:

To test the professionalism, we introduced a challenging situation by demanding multiple changes to the original, non-regularly shaped layout. Our experience with UHome was that they were highly attentive to client requests and were able to respond fairly quickly when follow-up was required. When feedback was provided, they were able to reflect the changes into the layout plan and quotation on the same day, which reflected their efficiency and commitment. Responsiveness overall was reliable, with quick replies to inquiries and proactive updates. What consistently impressed us was the fact that this renovator didn’t just know the technical details, they explained how different materials fit everyday home needs and maintenance. For example, consideration for the correct height of the microwave and oven. Every renovation choice was explained clearly, with pros and cons outlined to support the customer in making a choice. At HAUSMARK, we think this is an important attribute that a renovator must possess to propose designs that are not just nice to look at but practical and functional.

Customer Engagement (Score: 7.5 – Superior)

Hausmark Inspector Experience:

In our experience, the renovator that we engaged demonstrated meticulous attention to customers’ lifestyle requirements. What stood out most was the added value of their personal insights, as they thoughtfully shared experiences with various appliances and fittings, helping us make more informed choices. Throughout the engagement, they provided consistent follow-ups and updates, but not to the extent of hard-selling and pushing for a sales closure. The renovator showed great enthusiasm and interest in our project by making the effort to source internet photos (to create mood boards) in accordance with the requirements that we have shared for our consideration. This definitely helped customers to visualise their future home. Overall, our experience with uHome is highly positive as the engagement was very client-focused, instilling confidence in their dedication to achieving the best possible outcome. Their strong commitment and genuine interest in the client’s goals are evident in the way they listen attentively and respond with tailored, thoughtful suggestions that reflect a clear understanding of the desired results.

Project & Site Management (Score: 7.3 – Strong Performer)

Hausmark Inspector Experience:

The renovator adopts a structured approach to project management rather than relying on vague assurances. They clearly define who is responsible for oversight, how frequently site inspections occur, and what aspects are reviewed during each visit. This framework establishes accountability and helps reduce the risk of unexpected issues during the renovation. On-site, conditions were generally well maintained: work areas were kept tidy, debris was managed responsibly, and adequate floor protection was in place to safeguard surfaces. Pathways were kept clear to ensure safe movement, and materials were organized to minimize disruption.

Design Standards (Score: 8.6 – Elite)

Hausmark Inspector Experience:

The renovator impressed us with creative, forward-thinking proposals that made full use of odd corners in our floor plan. Rounded edges softened irregular structures, creating a harmonious and user-friendly design. Their approach balanced aesthetics with functionality, backed by clear explanations and adaptable solutions. Quotations and contracts reflected innovative yet practical thinking, reinforcing confidence in their capability. On-site, workmanship was tidy and precise, with thoughtful details and practical considerations for everyday use, underscoring professionalism and client-centred excellence.

Additional Information:

Layout diagram provided before confirmation
Unlimited edits allowed for 3D designs
Virtualization reality design is available

Fun Fact:

When you are renovating your house, while aesthetics is important it should not be the sole consideration, think about functionality and practicality (especially in the longer term) as you are renovating your house to live in and not as a showroom.

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

Basic, regulation-level understanding of sustainability, focusing on certified materials, compliance standards, and E0/E1-rated eco plywood.

Showroom Quality & Craft (Score: 7.0 – Strong Performer)

Hausmark Inspector Highlights:

The showroom we visited (Ubi Branch) was generally well designed, clean, and thoughtfully arranged, creating a welcoming and professional first impression. The showroom did not feature a great deal of mock-up installations of the entire house, but the kitchen was visually pleasing with key installations. Materials and concepts were presented in a clear, structured, and client-focused manner, making it easy for homeowners to understand options and visualize outcomes. While we understand a major revamp is planned (ready by May), the current customer experience already feels warm, attentive, and well-managed. The workmanship of installations in the existing showroom is generally of high standards, and this quality is consistently reflected on site as well. Attention to detail, tidy execution, and practical considerations for users reinforce confidence in the renovator’s professionalism and commitment to excellence.

We also visited the TradeHub showroom, which offers a refreshing contrast to the Ubi branch. Spanning two storeys, with the working office located on the second level, the showroom showcases a Scandinavian-inspired theme. The beautifully mocked-up kitchen and open discussion area create a welcoming environment that encourages ideas and collaboration. A potential enhancement for the future could be the addition of more mock-ups, such as a living room or bedroom, to further inspire customers and help them visualize their dream homes even more vividly.

Fun Fact:

A nicely mocked-up living room or kitchen can provide inspiration and visualisation for your future home. As it is a showroom, not all the setups will be suitable for you and your family. Do remind yourself constantly and check with your renovator on its practicality based on your requirements and profile.

Fair Pricing & Terms (Score: 8.3 – Superior)

Hausmark Inspector Highlights:

uHome’s pricing structure comes across as fair, transparent, and easy to understand, giving homeowners confidence in the value offered from the outset. Quotations are presented clearly, without jargon, and supported by straightforward contracts that outline terms in a logical, client-friendly manner. Their quotation is one of the few that we thought was value for money. The proposed payment milestones are in full compliance with CaseTrust requirements, with 20% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

Fun Fact:

Before signing any renovation contract, take a minute to read and understand the T&Cs and ensure that you are comfortable with committing. Even CASE Trust renovators can have slightly different T&Cs.

Post-Project Support (Score: 9.0 – Elite)

Hausmark Inspector Highlights:

The renovator provides a solid warranty that clearly covers workmanship, materials, and installation, with terms set out in a straightforward, easy-to-follow contract and quotation. Their proactive attitude toward follow-ups and accessible support channels further reassures clients of ongoing care. Notably, they offer a 15-month warranty for renovation works and waterproofing, going beyond industry norms. Even more impressive, they are among the rare few to commit to compensating customers $100 per day, up to 30 days. This customer’s protective arrangement provided strong assurance that the renovator is serious about being timely and their ability to deliver on time.

Online Presence (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

The renovator demonstrates a superior public reputation, backed by extensive verified feedback and consistently high ratings across multiple platforms. Testimonials are detailed, credible, and directly relevant to homeowners, offering clear insight into reliability, workmanship, communication, and overall satisfaction. Importantly, they are responsive to every negative review, with evidence of issues being resolved, showing accountability and genuine care for client experience. This proactive engagement reinforces trust, making their reputation a well-earned differentiator that inspires confidence at every stage.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism (Score: 8.5 – Elite)

Hausmark Inspector Experience:

We observed that Posh Living Interior Design displayed reliable responsiveness with prompt replies and proactive updates. Sales conduct was professional, and it was conducted in a manner without undue pressure on customers. Communication remained consistently courteous and respectful of client preferences. The renovator demonstrated sound technical knowledge of building materials, enabling informed recommendations, and provided clear, balanced explanations of renovation choices with pros and cons to support decision-making. During our site visit, we were appreciative of the fact that they took the extra effort and brought along laminate and paint samples for comparison under natural sunlight. They explained that this was done to ensure that customers could view the most realistic colour tones. This is an attentive gesture that reinforced their professionalism and client-focused approach

Customer Engagement (Score: 7.5 – Superior)

Hausmark Inspector Experience:

Our general sense is that Posh Living displayed strong engagement and genuine interest in client requirements, listening attentively and responding with thoughtful, tailored advice that balances functionality with aesthetics. Communication was consistently clear, respectful, and timely, with deliberate efforts to clarify details and avoid technical jargon. The renovator was sincere and patient throughout, taking time to answer numerous questions from us with practical and reassuring advice. Even after our initial discussions, we also appreciated the continuous update of ongoing promotions that was done tactfully and at a frequency that is comfortable for us.

Project & Site Management (Score: 7.3 – Strong Performer)

Hausmark Inspector Experience:

Posh Living Interior Design demonstrated commendable site management practices, keeping the work area neat and well-protected with coverings for floors, doors, and frames. Acting as both designer and site supervisor, the renovator conducted visits prior to each renovation milestone to guide workers and maintain smooth progress. Evidence of clear communication was visible on-site, with instructions written directly on walls and supported by drawings, while coloured 3D visuals were prominently displayed to ensure consistency and help workers understand the intended outcome. This structured approach reinforced order, clarity, and alignment throughout the renovation process

Fun Fact 1:

Renovators are required to install protective coverings (floor and door protection) before starting any hacking, carpentry, or heavy delivery works to prevent damage to common property and the unit itself. In the case of HDB, this is typically mandated under HDB renovation guidelines and is considered best practice across the industry. The protection extends all the way to common property like the lift, common corridors, and staircases. HDB may impose fines or halt renovation works.

Fun Fact 2:

Those pen or pencil markings on the walls don’t leave a permanent trace—once the renovation is complete, they’re covered by multiple finishing layers, including sealant and surface coats, so they vanish seamlessly under the final paint.

Design Standards (Score: 6.8 – Strong Performer)

Hausmark Inspector Experience:

The scenario we have presented to the renovator is a 2-bedder flat with a small space. From the proposed layout design, we are of the view that the design was of high quality with well‑structured design concepts that balance creativity with practical use of the limited space. Our observations of the renovator’s explanations and documentation review show strong alignment with customers’ requirements, and they are able to effectively translate requirements into user‑focused solutions. Overall, the approach conveys clear intention, practicality, and a solid grasp of client priorities, demonstrating both design awareness and commitment to delivering value.

Additional Information

Layout diagram provided before confirmation
3D rendering offered upon deposit (2 edits included)
Optional virtualization reality design available at extra cost

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator shows an understanding of sustainability standards and has incorporated environmental compliance into their work. All carpentry wood is prepared using E01 eco wood.

Showroom Quality & Craft (Score: 8.5 – Elite)

Hausmark Inspector Highlights:

Posh Living Interior Design’s showroom embodies a modern-lux aesthetic, delivering a top-tier customer experience in a pristine, inspiring environment where design, functionality, and client comfort are seamlessly integrated. Featuring mock-up kitchen and living spaces, every detail, from spatial flow to material selection, reflects a deliberate and elevated design philosophy. The presentation is both visionary and persuasive, translating client aspirations into tangible possibilities with clarity, confidence, and emotional resonance.

Fun Fact:

The renovator’s showroom is usually set up with state-of-the-art installations for your reference. Before discussing your requirements with the renovator, our recommendation is to request a showroom walkthrough so that you can incorporate ideas along the way to communicate them to the renovator altogether.

Fair Pricing & Terms (Score: 8.0 – Superior)

Hausmark Inspector Highlights:

Posh Living Interior Design demonstrates a high level of transparency and professionalism by issuing detailed, itemized quotations that clearly explain cost breakdowns with no hidden charges, making it easy for homeowners to understand what they are paying for. We observed that some items were placed under a “KIV” (Keep in View) section and, therefore, not included in the total quotation amount. Upon clarification, the renovator explained that these items were excluded because they were optional or dependent on future decisions, ensuring the quotation remained accurate and flexible without unnecessarily inflating costs. While this is a neater approach for some, you can, however, inform the renovator to include all items, even if they are KIV, for you to have a better view of the lump sum amount upfront. The proposed payment milestones are in full compliance with CaseTrust requirements, with 20% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

Post Project Support (Score: 9.0 – Elite)

Hausmark Inspector Highlights:

We noted that Posh Living Interior Design provides a formal warranty, underscoring its commitment to accountability and quality assurance. The company’s Terms & Conditions specify a 15-month warranty for waterproofing defects and a 24-month defect liability period from the date of handover, with certain exclusions clearly outlined. This structured warranty framework reflects the firm’s intent to stand behind its workmanship and offer clients added confidence in their renovation outcomes

Online Presence (Score: 8.5 – Elite)

Hausmark Inspector Highlights:

HAUSMARK Inspector Highlights: From the social media platforms, Posh Living demonstrates strong evidence of an excellent public reputation, supported by credible testimonials, high ratings, and a consistent stream of authentic client feedback across varied project types. Our review notes that in its early years, however, Posh Living faced challenges with responsiveness and follow-up, but subsequent performance shows marked improvement. In our tailored engagement, where we presented a smaller budget, the renovator responded positively and was able to prepare a quotation and proposed layout within a week.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

RENOVATOR’S SCORE CARD

Professionalism (Score: 8.0 – Superior)

Hausmark Inspector Experience:

Our assessment of the professionalism of Diva’s Interior Design is largely positive. We approached Diva’s Interior Design with a small budget and a challenging floor plan, but they remained friendly and enthusiastic throughout the engagement. During all our conversations, technical jargon was kept to a minimum and explained in simple layman’s terms, making the process easy to follow. What stood out most for our inspectors was their ability to suggest cost-saving options without compromising the design objectives we wanted. Time and again, they proposed affordable alternatives and highlighted areas where savings could be achieved while still maintaining the intended quality. Overall, HAUSMARK Inspectors are impressed by their sensitivity to clients’ budget and their resourcefulness in recommending alternative materials to achieve the desired effect. This reflected a genuine dedication to meeting clients’ requirements most cost-effectively and efficiently.

Customer Engagement (Score: 8.0 – Superior)

Hausmark Inspector Experience:

When Diva’s Interior Design welcomed our HAUSMARK inspectors, the engagement started with a showroom walkthrough, explaining the workmanship, materials, and colour choices of the kitchen display. This immediately sets the renovator apart from others that we have met. Our experience of this initial visual experience was good; it helped us to better appreciate the craftsmanship and design concept, and at the same time also provided a clearer mental picture of our renovation needs.

Diva’s Interior Design reflected a genuine commitment to understanding client needs and requirements. Throughout our engagement, we could sense that the renovator was listening attentively, offering tailored insights, and communicating with clarity and respect. What impressed us most was the preparation he had done beforehand. This was evident in his detailed findings about the air-conditioning placement and the depth of the planter box on our balcony (not shown in the floor plan that we had presented to him on purpose). These thoughtful touches showed diligence and a proactive approach that set this renovator apart.

Project & Site Management (Score: 5.8 – Competent)

Hausmark Inspector Experience:

On-site, Diva’s Interior Design demonstrates commendable site management practices, keeping the work area generally neat and organized. The site manager ensures site visits to guide workers before every renovation milestone and as required. These checks help to maintain order and ensure smooth progress. We noted that required renovation permits and safety notices were properly displayed, reflecting strong compliance with standard procedures.

On the day of the visit, we observed that materials were briefly placed in the common corridor following delivery, but this was only temporary and quickly addressed.

Fun Fact:

HDB rules prohibit residents and contractors from leaving renovation materials or bulky items in common corridors, staircases, or lift lobbies, as these are emergency escape routes; violations can lead to fines and immediate removal orders

Design Standards (Score: 5.8 – Competent)

Hausmark Inspector Experience:

Diva’s Interior Design places strong emphasis on cost savings, consistently offering mid-tier material options that balance quality with affordability. Their recommendations are thoughtful and client-focused, often including creative solutions such as repurposing existing furniture, for example, transforming a TV console into a dog house, to avoid unnecessary spending. We appreciate the fact that Diva’s Interior Design has its own in-house carpentry teams based in both Malaysia and Singapore to ensure quality control of workmanship and keep costs under control. Our assessment of this criterion is that this is a thoughtful innovator who always keeps the client’s budget in mind, ensuring excellent results without compromising on design or quality.

Additional Information

Layout diagram provided before confirmation
3D rendering offered upon deposit (2 edits included)
Optional virtualization reality design available at extra cost

Eco-Social Responsibility (Score: 5.0 – Baseline)

Hausmark Inspector Highlights:

The renovator shows an understanding of the sustainability standard and has incorporated environmental compliance into their work. All carpentry wood is prepared using E01 eco-wood.

Showroom Quality & Craft (Score: 5.5 – Competent)

Hausmark Inspector Highlights:

The showroom is adequately maintained and organized, providing a clean and professional environment for clients. It offers a good range of samples to support client selection, ensuring practicality and convenience. While the current setup serves its purpose well, a design refresh could elevate the overall impression and bring the showroom in line with more modern trends.

Fair Pricing & Terms (Score: 5.6 – Competent)

Hausmark Inspector Highlights:

Our assessment (relative to comparable renovators we have assessed) of the pricing appears fair and transparent. One observation in the quotation, however, was that several items were parked as KIV. One may rationalise that this approach helps to keep the initial total amount low while giving clients flexibility to decide later on additional work. Generally, the contract is written clearly and easily to follow, with no high-risk items and unfair T&Cs. The proposed payment milestones collected in 5 trenches are in full compliance with CaseTrust requirements, with 10% collected as a deposit and a retention amount of 5% payable only upon satisfactory joint inspection. Being registered with CaseTrust, which safeguards deposits, provides homeowners with added assurance and confidence in the financial integrity of the arrangement.

Fun Fact:

Always visit more than 1 renovator to make comparisons. Our recommendation is around 3, beyond that, you will be too confused to make a choice. When making comparisons, price should not be your only consideration. Equally important is the rapport with the renovator, the ability of the renovator to translate your requirements into reality and of course the professionalism, service quality and responsiveness as a whole.

Post-Project Support (Score: 6.0 – Competent)

Hausmark Inspector Highlights:

Diva’s Interior provides a two-year warranty coverage for workmanship. At the point of our review, we noted that this is verbally confirmed and not formally documented in the company’s terms and conditions, so clarifications could be sought to ensure certainty. We also noted a clause in the T&C that the retention amount on the final payment milestone is capped at 5%, meaning no more than this percentage can be withheld, and for larger renovation costs, the retention could be proportionally less than 5%. In our opinion, while this is not a deal breaker, it would be prudent to request that the renovator include clarifications in the quotation provided to you for added assurance.

Online Presence (Score: 8.5 – Elite)

Hausmark Inspector Highlights:

As part of HAUSMARK’s assessment, we also sought to verify recent negative social media comments. In doing so, we noted that Diva’s Interior Design was responsive even to critical remarks, and we found evidence that they took efforts to respond and offered to rectify issues promptly. Beyond this, the renovator demonstrates strong evidence of an excellent public reputation, supported by multiple credible testimonials, high ratings, and a consistent pattern of authentic, positive client feedback.

Fun Fact:

Take unverified reviews with a pinch of salt. No harm referring to them but always refer to HAUSMARK as your baseline reference and more importantly to perform your own due diligence by visiting and speaking to the renovators before you commit on one.

GRADING MATRIX

Scores are shown to 1 decimal for finer accuracy, rounded up at .5

Score	Meaning	Description
10	Exemplary	Demonstrates industry‑leading standards with consistent excellence across all assessment areas.
9	Elite	Performs at a highly distinguished level with strong, reliable delivery across key criteria.
8	Superior	Shows above‑standard capability with dependable quality and professional conduct.
7	Strong Performer	Delivers solid, reliable results with consistent adherence to core standards.
6	Competent	Meets essential expectations with steady, acceptable performance across required areas.
5	Baseline	Satisfies the minimum standards expected across Hausmark’s assessment pillars.
4	Functional but Limited	Provides essential capability but with notable constraints in consistency or depth.
3	Developing Strength	Shows improving capability with clear opportunities to strengthen reliability.
2	Emerging Capability	Demonstrates early potential with foundational practices still forming.
1	Unrealized Potential	Shows identifiable promise but lacks consistent execution across key criteria.

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